Experienced IT Support Specialist with over 15 years of expertise in technical support, public relations, and office administration. Proven track record of enhancing productivity by 65% through efficient hardware and software installations. Adept at managing day-to-day operations, supporting diplomatic travel, and handling confidential information in various organizational settings. Areas of Expertise & Skills:• Applying IOT Technologies.• ITIL v4 Methodologies: Applying best practices for IT service management.• Proficient in using ticketing systems for tracking and resolving IT support requests.• Asset Management: Inventory management of IT hardware and software assets.• Customer service.Microsoft Solutions: extensive experience with Microsoft Office 365, Windows operating systems, and common business applications.• Surveillance Security Systems.• Data entry & Office Equipment Troubleshooting.• Flexibility and quick learning abilities.• Team player, comfortable in a target-driven environment.