Aurélien Buffet Email & Phone Number

Ireland

Cork, County Cork, Ireland

France

This is a French sole proprietorship (auto-entreprise). I am selling scientific/educational sets internationally on various e-commerce platforms.I deal with all aspects of the supply-chains, dealing with international manufacturers to get the primary materials, I design and put together my own sets and I deal with the customer service. On high demand time, I use the help of few collaborators.

County Cork, Ireland

* Marketplace Launch - Go-to-Market Leadership (2023 – 2024): Orchestrated successful market expansion by conducting research, collaborating cross-functionally, and onboarding high-value prospects.* Merchant Experience Enhancement (2020 – 2024): Headed post-launch experience initiatives in Europe, elevating Seller Central usability and functionality.* EU Conversion Optimization Advocacy (2019 – 2020): Championed EU-specific requests and prioritized roadmap initiatives for enhanced market alignment. * Non-profit Category Expansion Management (2017 – 2019): Led the expansion into non-profits in Europe, coordinating efforts and implementing sales team training.* Process Improvement Facilitation: Implemented enhancements across various projects and initiatives.* EU Disaster Relief project owner - Placement of a donation button on the retail websites (UK, DE, FR, IT and ES) to support disaster relief efforts in partnership with the Red Cross, Save the Children and others.

Luxembourg

* Sole Point of Contact for Content Management in Europe: Managed content creation and updates, ensuring accuracy and consistency.* Successfully Launched 3 New Markets (France, Italy & Spain): Localized all customer-facing content for both buyers and merchants, facilitating market penetration and expansion.* Executed Rebranding from "Pay with Amazon" to "Amazon Pay": Led the rebranding efforts, ensuring seamless transition and brand consistency.* Provided Training to Japanese Team in Content Management: Transferred expertise to the Japanese team, enhancing their content management capabilities.* Managed Relationships with Agencies and Invoice Approval: Oversaw agency relationships and facilitated invoice approvals for streamlined operations.* Contributed to Recruitment of Localization Content Manager: Participated in the recruitment process to support business growth and expansion needs.

Cork, Ireland

* Provided Mentorship and Coaching: Guided team members in professional development and skill enhancement.* Conducted Site Reporting and Analysis: Analyzed site performance data to identify trends and inform decision-making processes.* Contributed to New Team Project (Front Office): Proactively engaged with sellers encountering KYC (Know Your Customer) issues, guiding them through the registration pipeline to ensure smooth onboarding.

Cork, Ireland

* Managed Instructional Design Projects* Created and Maintained Content Quality for Amazon's Digital Products Help Pages, Articles for Internal and External Communication, and Email Templates.* Participated in a System Change Project for Content Management.

Cork, Ireland

* Lead a team to deliver first class technical service to third-party sellers.* Foster team spirit and maintain team motivation through regular engagement activities. * Provide individual coaching and mentoring, conduct team huddles, and offer side-by-side support.* Monitor service levels for email and phone support, ensuring prompt and effective responses.* Handle escalations and supervisor call-backs efficiently.* Generate site reports and analyse data to identify trends and areas for improvement.* Actively participate in continuous improvement initiatives such as "Kaizen" projects.

Cork, Ireland

* Provided comprehensive support to third-party sellers, including technical assistance and Tier 2 support.* Contributed to the VIP Team, managing technical and account needs of top sellers.* Engaged in specialized teams such as FBA (Fulfillment by Amazon) and WBA (Webstore by Amazon). * Led quality improvement efforts for the French Market, conducting weekly analysis on dissatisfaction and first contact resolution rates.

Cork, Ireland

* Support the Amazon.fr & Amazon.ca customers.* Part of the HMD Team (Customers coming back to us following an unsatisfactory previous contact)

L1, Economics

Baccalauréat Scientifique, Sciences