• Leading & overseeing the business’ Global Restaurant Fraud, Abuse & AML Operations in 11 countries across 3 continents. • I take ownership of implementing & overseeing daily Restaurant Fraud, Abuse & AML related processes and escalations, covering Deliveroo’s various global, cross-continental markets spanning 11 countries (including Australia, Belgium, France, Hong Kong, Italy, Ireland, Singapore, Qatar, United Arab Emirates, Kuwait and the United Kingdom)• Leading quarterly… Show more • Leading & overseeing the business’ Global Restaurant Fraud, Abuse & AML Operations in 11 countries across 3 continents. • I take ownership of implementing & overseeing daily Restaurant Fraud, Abuse & AML related processes and escalations, covering Deliveroo’s various global, cross-continental markets spanning 11 countries (including Australia, Belgium, France, Hong Kong, Italy, Ireland, Singapore, Qatar, United Arab Emirates, Kuwait and the United Kingdom)• Leading quarterly initiatives to reduce the overall impact of fraud, AML & abuse on the business.• Working closely alongside Engineering, Data Scientists, Compliance & Product Managers and reporting into senior leadership, I’m tasked with designing efficient solutions/strategies, thinking strategically and critically & to take a high degree of responsibility over the detection & reduction of financial crime with a specific focus on optimising Deliveroo’s Fraud & AML controls.• Review of suspicious high-risk activities/customer profiles to decide further steps & actions. • Provide support and KYC & AML subject matter expertise to investigations/operational staff across all Deliveroo’s global markets to help them understand KYC & AML requirements as they relate to their function.• Engaging with stakeholders across Deliveroo (often including executive level) to keep them abreast of evolving business requirements and to provide ongoing insight into emerging threats in my pursuit to create guardrails & to deliver strategically robust preventative measures.• Work alongside the Compliance, Data Science & Legal teams in response to suspicious restaurant behaviours while ensuring regulatory requirements are met accordingly to local market jurisdictions.• Building dashboards and reporting on Restaurant Fraud & Abuse, AML metrics, making strategic recommendations and contributing toward future product enhancements.• Building and maintaining internal documentation and business knowledge. Show less

* As part of the Complex Case Investigations Team (CCIT), I carried out investigations into complex, high-value Financial Crime cases referred to us from across the wider business, generally consisting of large Financial Crime Rings & Organised Crime Groups.* These investigations all pertain to particularly high-risk typologies ranging from Drugs, Modern Slavery & Human Trafficking (MSHT), Terrorism Financing, Wildlife Trafficking, Bribery & Corruption, Tax evasion/avoidance & Firearms… Show more * As part of the Complex Case Investigations Team (CCIT), I carried out investigations into complex, high-value Financial Crime cases referred to us from across the wider business, generally consisting of large Financial Crime Rings & Organised Crime Groups.* These investigations all pertain to particularly high-risk typologies ranging from Drugs, Modern Slavery & Human Trafficking (MSHT), Terrorism Financing, Wildlife Trafficking, Bribery & Corruption, Tax evasion/avoidance & Firearms among a score of others.* Upon conclusion of my investigation, I’d carry out Root Cause Analysis & propose changes on how to best enhance/address the gaps in our controls that bad actors exploited. * The complex cases I receive referrals to review & investigate are diverse & varied, with referrals coming from a myriad of different channels including AML, Payment Fraud, Application Fraud, etc.* Conduct reviews of investigations into high value APP reports carried out by other teams to ensure quality & to provide recommendations on necessary changes to our controls to mitigate future risks and strengthen our proactive fight against fincrime. * Provide expertise & support to Fraud & AML Investigations in relation to understanding & investigating large financial crime rings or Organised Crime Groups.* Proactively identify Financial Crime trends through data analysis and share findings with the wider Fincrime Strategy team to benefit Starling in tackling all forms of FinCrime.* Liaise with other banks & the relevant authorities as necessary through several channels, including email, phone & CIFAS.* Preparing and submitting DAML’s to the National Crime Agency (NCA) & assisting Law Enforcement investigations. * Submitting SAR’s. * Communicate directly with customers as part of ongoing investigations through in-app messages or via telephony to establish circumstances and gain additional information, before providing a fair and logical decision, with supporting rationale. Show less

As a Complex Financial Crime Investigator cross trained in a myriad of typologies, I lent in to the CDD/EDD team during periods of high volumes to provide support and carried out the following responsibilities: * Reviewed alerts triggered by routine customer screening activities.* Risk assessed customer relationships and documented Enhanced Due Diligence (EDD) implemented to manage risk * Submited referrals to Senior Management in relation to customer risk.*… Show more As a Complex Financial Crime Investigator cross trained in a myriad of typologies, I lent in to the CDD/EDD team during periods of high volumes to provide support and carried out the following responsibilities: * Reviewed alerts triggered by routine customer screening activities.* Risk assessed customer relationships and documented Enhanced Due Diligence (EDD) implemented to manage risk * Submited referrals to Senior Management in relation to customer risk.* Reviewed alerts triggered by routine payment screening activities.* Completed Due Diligence on High Value Payments.* Completed Know Your Customer (KYC) refreshes based on trigger points.* Received and responded to requests for information in respect of Payments.* Reported discrepancies between Business Current Account (BCA) records and Companies House data to the appropriate authority.* Any other ad hoc tasks required. Show less

* As one of 4 Analysts managing the fincrime operations of NAB’s entire national portfolio of merchants, I Investigated & managed high value, high exposure cases involving organised crime groups exploiting NAB merchant facilities to launder funds. * Served as the trusted point of anti-fraud related contact for all merchant fraud matters, delivering world class service while protecting both NAB & our merchants from fraudulent activity/suspicious individuals to minimise the loss for NAB… Show more * As one of 4 Analysts managing the fincrime operations of NAB’s entire national portfolio of merchants, I Investigated & managed high value, high exposure cases involving organised crime groups exploiting NAB merchant facilities to launder funds. * Served as the trusted point of anti-fraud related contact for all merchant fraud matters, delivering world class service while protecting both NAB & our merchants from fraudulent activity/suspicious individuals to minimise the loss for NAB, its stakeholders & our merchants alike.* Reviewed transaction monitoring alerts from transactions processed via merchant’s NAB facilities against key criteria & used my refined analytical skills to ensure the merchant is a) a legitimate business conducting genuine transactions or b) isn't being targeted with fraudulent transactions/scams. * Investigated irregular activity coming from merchant’s facilities identified via any other number of daily core tasks (daily refunds reports, chargeback reports, MasterCard MATCH/Visa TRACE reports, etc). Determined if the activity was perpetuated by bad actors or rogue/collusive merchants and taking action as necessary (i.e.: educating or terminating merchants & withholding funds where necessary to cover potential chargebacks) to resolve cases. * Assisted merchants with everyday fraud prevention & educated them on risks & liabilities of card-not-present (CNP) transactions & advised of methods to mitigate fraud they would otherwise be susceptible to. This in turn made them engaged/proactive partners in curbing the level of chargebacks they incur - enhancing their profits all the while minimising NAB’s exposure. * Presented to merchants a clear & compelling business case that captured both the quantifiable & unquantifiable benefits of adopting fraud prevention tools. Carefully outlined NAB’s world class fraud mitigation & risk management tools & their prevailing aim at reducing fraud and improving the Merchant’s profitability. Show less

* Ensured the delivery of an efficient and effective service to our customers ensuring that all areas of fraud management, monitoring, investigations and prevention were completed within regulatory and internal timeframes.* Conducted daily review of system generated red-flag card transactions/alerts (transaction monitoring), and diligently executed subsequent investigations of any suspected financial crime concerns I uncovered. This includes but was not limited to fraudulent card… Show more * Ensured the delivery of an efficient and effective service to our customers ensuring that all areas of fraud management, monitoring, investigations and prevention were completed within regulatory and internal timeframes.* Conducted daily review of system generated red-flag card transactions/alerts (transaction monitoring), and diligently executed subsequent investigations of any suspected financial crime concerns I uncovered. This includes but was not limited to fraudulent card transactions, account takeovers (ATO), identity theft and many more typologies. Was also responsible for contacting cardholders to educate, marking fraud transactions and cancelling and reissuing cards where necessary. * Handled inbound phone calls from NAB customers reporting suspicious activity on their accounts and investigated accordingly.* Delegated by the team leader to handle the team’s escalation calls and complex cases, and was responsible for giving direction and clarity to customers and junior colleagues in order to ensure a fair outcome was achieved and to resolve issues in an appropriate time frame. Show less

* During my time at NAB, I was cross-trained in Fraud Recoveries where I lent into the Card Fraud Reconciliations team during periods of high volume. I assisted the team in actioning pending card fraud dispute claim cases. I was tasked with reimbursing eligible cardholders for fraud losses by processing chargebacks against merchants where we held chargeback rights (and deemed they were liable) and processing write-offs where we didn’t - as per Visa and MasterCard standards.

* Assisted clients with their day-to-day banking inquiries and credit card transactions, and proactively provided sound, tailored financial advice.* Facilitated tailored products and services to clients to meet their immediate and future financial needs.* Managed risk and compliance routines when carrying out transactions.* Regularly served as a peer-mentor and assisted with escalated and particularly complex calls.* Team Lead for Sales & Solutions. Regularly… Show more * Assisted clients with their day-to-day banking inquiries and credit card transactions, and proactively provided sound, tailored financial advice.* Facilitated tailored products and services to clients to meet their immediate and future financial needs.* Managed risk and compliance routines when carrying out transactions.* Regularly served as a peer-mentor and assisted with escalated and particularly complex calls.* Team Lead for Sales & Solutions. Regularly monitoring team sales percentage trends and setting targets. Achievements in role:* Nominated for the national RBC Quarterly Royal Performance award for best exemplifying RBC’s core values in August and December 2016.* Went on to become a Royal Performance Award winner for most outstanding employee in my very first quarter in role (over 200+ other tenured employees). * Maintained Sales percentages well above the National Average throughout my tenure at RBC.* Was ranked in the top 15 nationwide in digital sales in only my second quarter on the job. Show less