Performance Management: Evaluate sales teams’ understanding of data products and services. Track data sales activity and disseminate new product updates throughout all sales channels. Develop customized training curriculums and conduct training sessions and product demonstrations during in-store visits. Ensure sales teams understand and can effectively demonstrate data products and services to grow market share and attain data sales objectives. Lead group training sessions and provide individual training as required. Operations Management: Proactively identify issues that impact complex data-related sales. Act as subject matter expert to resolve escalated issues and makes recommendations on issues. Customer Retention: Engage with sales teams to determine data solutions to meet individualized customer needs. Increase data penetration within assigned territories to drive data revenues. Market & Industry Knowledge: Maintain knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with team.

I build business relationships with new and existing customers by showing the value of Verizon Wireless as a partner and solution to increase productivity, efficiency, revenue, finding ways to lower expenses, and positively impacting image.

• Directed recruitment/training/staff development initiatives to maximize productivity and revenue potential through development of a sales team and sales leaders.• Successfully reduced worker turn over and increased employee retention by creating a positive and winning culture.• Inspection of daily operations to ensure policies and programs are adhered to and understood by sales team.• Cultivated strong business relationships with customers to drive business development and retention.Proven track record of Sales Performance Management, Coaching, Development, Training, Conflict/Resolution Management, and Performing at a High Level that consistently exceeded expectations set forth by my Management Team and Executive Leadership.

Over 9 solid years of Sales Performance with Verizon Wireless. I worked at 8 locations in Houston, Texas and 2 locations in Dallas, Texas. I provided world class experience for all customers new or existing by identifying solutions that fit their needs, and showing genuine interest and empathy to resolve all issues presented. A leader in multiple store locations to assist other colleagues learn best practices and be a mentor to those who wanted to achieve a higher level. Proven track record of leading in Customer Retention, Sales Growth, Key Performance Indicators, Employee Coaching, and Development as a Retail Sales Consultant.