- Implemented and managed ERP solutions, ensuring efficient setup, updates, troubleshooting, and high system resilience.- Integrated ERP with Sales, Payroll, and third-party apps, using middleware and scripts for seamless data flow and enhanced interoperability.- Optimized SQL Server performance, ensured data integrity, and applied security compliance with disaster recovery strategies.- Provided user support and tailored training to resolve issues, manage permissions, and drive system adoption.- Automated data handling, reporting, and maintenance to cut manual work, improving efficiency and reducing costs.- Enforced robust security protocols, aligned with compliance, and implemented tested backup strategies for data resilience.- Led system upgrades and customizations, coordinating with teams and vendors to complete projects on time using Agile.- Monitored and optimized system performance, resolving bottlenecks to meet business KPIs through data-driven insights.- Created detailed documentation, reports, and dashboards, delivering real-time system performance and usage insights for executives.

- Supported server setup, configuration, and maintenance across physical and virtual environments, including regular updates, patch management, and troubleshooting to maximize system uptime and operational reliability. - Assisted in network infrastructure management, configuring routers, switches, and firewalls to ensure secure and stable connectivity. Supported network troubleshooting to enhance user experience and connectivity performance. - Delivered hands-on technical support, resolved hardware, software, and network issues, managing user accounts and permissions to ensure efficient user operations and minimized downtime. - Implemented foundational security protocols, including antivirus, firewall configurations, and user permissions.- Assisted in security threat monitoring, with regular backups to safeguard data integrity and support recovery.