Abdallah Abuouf Email & Phone Number

Cairo, Egypt

● Managing a technical team of 6 Engineers, collaborating with the Operation Management to ensure the timely and high-quality delivery of projects.● Established and cultivated a proficient Technical Team, providing comprehensive training on effective working techniques and adherence to organizational policies.● Supervised the design and implementation of security systems for archaeological sites such as the Great Pyramids, Karnak Temple, and NMCE, showcasing expertise in ensuring the physical security of cultural treasures.● Designed and implemented the integration of systems for 2 clients through strategic API utilization, resulting in the automation of workloads and substantial reductions in both time and costs.

Ontario, Canada

● Ensured uninterrupted access to critical online services, overseeing the reliability of E-Mail and VOIP systems for 200+ users.● Implemented automation for routine server maintenance tasks, streamlining operational processes and minimizing potential disruptions.● Conducted thorough testing and seamless integration of new systems, resulting in continually enhancing the overall service quality, and improving customer satisfaction by 20%.

Cairo, Egypt

● Directed a team of 5 engineers in implementation, ensuring seamless project execution.● Developed comprehensive technical proposals and executed impactful Proof of Concept (POC) demonstrations in pre-sales activities, and supported the sales team in finalizing 2 Main Projects.● Managed system integration and delivery teams, ensuring the timely and effective deployment of solutions within the project timeline.

Cairo, Egypt

● Revolutionized surveillance design, reducing installation time by 80% with innovative NVT Phybridge Switches. Integrated old CCTV networks with new IP Cameras at archaeological sites (Citadel, NMEC, IAM, and Coptic museums).● Designed and supervised the implementation of the Student Access Control System at ASU University. Automate registration by integrating the student database with the access control using API to reduce workload significantly.

Cairo, Egypt

● Deployed cost-effective Call Center Solutions for Telecom Egypt Partner, using open source software, leading to a notable 70% cost reduction. Added a robust reporting feature for tracking and measuring employees' KPIs.● Deployed a Ticketing system with Gates at Cairo Stadium Halls within a tight timeline before the African Handball Nations Championship, achieving an 80% reduction in installation time through strategic organization.

Cairo, Egypt

● Implemented Call Center solutions for 2 clients, seamlessly integrating with existing PBX, and enhancing functionality with advanced reporting features.

Cairo, Egypt

● Enhanced Queuing System with digital signage and robust reporting to evaluate employee performance using key metrics.

Cairo, Egypt

Information Systems Engineer at Information Systems Department Egyptian Armed Forces

Black Berry Developer

Teaching sessions, Organize sessions, Organize conferences, Organize a summer training.

Bachelor Of Science (Bsc), Computer And Information, Information Technology, Very Good

Activities and Societies: Member at Mufix Community, Admin of the Scientific Committee at Student Union

Certificate For Google It Automation With Python, It Automation, Devops

Cloud Devops Engnieer, Cloud Devops

https://confirm.udacity.com/KMDDGGEP