As a technology-driven IT professional with over 5 years of experience, I specialize in providing comprehensive technical support and troubleshooting for hardware, software, and network issues. My career has been dedicated to advancing the field of information technology through strong problem-solving skills, effective communication, and a user-focused attitude.I began my journey in the IT field in 2015 at a computer shop on Elephant Road, near Multiplan Center, after completing my diploma in Computer Technology. This experience provided me with hands-on knowledge in computer hardware and software troubleshooting, igniting my passion for technology and laying the foundation for my future career.Currently, I serve as a Senior IT Officer at Checkpoint Systems Inc, where I manage a wide range of IT responsibilities managing IT infrastructure and resolving IT issues. • Technical Support & Troubleshooting• Network & Systems Support• Security And Compliance• User Account and Asset list Management• DocumentationBefore this, I worked as an IT Officer at the Head Office of HAMS Group. Also as an IT Technician at Grameenphone Ltd under 3rd Party E-Zone HRM Limited. I hold a B.Sc. in Computer Science and Engineering from the European University of Bangladesh and a diploma in Engineering in Computer Technology from Dinajpur Polytechnic Institute. I have completed specialized training in Mikrotik and CCNA.• MikrotikStargate Communication, DhakaDuration: 12 Hours (2019)• CCNA 200-301CSL Training, DhakaDuration: 72 Hours (2024)My technical skills are further enhanced by training in Mikrotik and CCNA 200-301, reflecting my commitment to continuous learning and professional development.I am passionate about leveraging my technical expertise to support organizational goals and enhance user experiences. With a strong foundation in IT infrastructure and a proactive approach to problem-solving, I am eager to contribute to dynamic teams and drive technological advancements. My ultimate career aspiration is to lead an Information Technology Department in a reputed organization.