-Participate in key meetings related to acquisition, budgets, and other important business decisions, providing valuable insights and recommendations. -Collaborate with stakeholders across the organization to identify opportunities for Salesforce optimization and enhancement. -Facilitate requirement gathering sessions with internal stakeholders to identify business needs and develop a clear understanding of project objectives. -Communicate requirements to development teams and provide guidance and support throughout the development process. -Document requirements in the form of Business Requirements Documents (BRDs) with process flow diagrams. -Maintain regular communication with stakeholders to ensure requirements are accurately translated into development deliverables and to provide progress updates. -Prioritize requirements and communicate priorities to stakeholders.-Send regular updates to stakeholders on the status of deliverables and progress towards project completion. -Coordinate User Acceptance Testing (UAT) and work with stakeholders to ensure deliverables meet their requirements. -Create and maintain project trackers, including product backlog, refined backlog, and sprint backlog. -Assist the program manager in understanding the status of sprints and facilitate decision-making. -Anchor Daily Scrum Meetings (DSMs) and send out meeting minutes. -Ensure that signed-off deliverables are deployed to production.

-Gain exposure to cutting-edge technologies such as AWS, Salesforce, GCP, Python, and Apigee. -Participate in training sessions to develop foundational knowledge and hands-on experience with these technologies. -Manage day-to-day tasks related to Salesforce, including user management, data maintenance, enhancement, automation, and troubleshooting. -Work closely with end-users to understand their needs and provide support as needed. -Create and maintain Salesforce reports and dashboards to track key metrics and provide insights to stakeholders. -Maintain and configure Salesforce automation tools such as Process Builder, Workflow Rules, Flows, and Apex triggers. -Create and manage Salesforce integrations with third-party systems, using tools such as REST and SOAP APIs. -Perform data migration and data quality analysis. -Work on ad-hoc requests such as validation rules, assignment rules, email templates and alerts, cross-object formula fields, reports and dashboards, custom profiles, permission sets, roles, workflow rules, lightning process builder, Salesforce object relationships, users, business processes, record types, page layouts, OWD security implementation, case management, email-to-case, web-to-case, data import wizard, data loader, and user/administration training sessions for business users. -Manage sandboxes and users' permissions, and deploy changes from sandbox to production using change sets.

-Assisted with documenting network topologies and configurations.-Assisted in the development and maintenance of IT documentation and procedures.-Network monitoring and management tasks.-Assisted in managing IT projects, including scheduling, task coordination, and status reporting.-Worked on special projects as assigned by the IT department