Abushalih S Email & Phone Number

Over four and half of experience as a System Administrator offering hands-on expertise in developing secure solutions and automating processes to drive organizational success. Successfully managed user accounts, passwords, user privileges, and access controls while creating and installing network hardware to ensure a reliable, optimized networ infrastructure. Effectively documented all activities, reducing IT technical support tickets and successfully migrating 700+ users from one location to another with a 99.9% uptime• Managed and maintained IT infrastructure, hands-on experience in servers, network devices,and workstations.• Installed, configured, and monitored server hardware and software for optimal performance and security.• Managed day-to-day operations of Microsoft 365 environment, including user provisioning, license management, and security configurations.• Integrated Intune with Azure Active Directory to streamline user authentication and access control.• Administer Active Directory, AD accounts, file, and folder permissions on the network.• Managing file servers (creating share folders, Applying file permission & file screening)• Keep up to date all software, antivirus, and OS update & Configuration changes.• Troubleshooting user relating to Operating System issues, Network Connectivity, TCP/IP configuration, upgrades, and Internet connectivity.• Manage, upgrade, and support of all current IT systems.• Good knowledge of MS Office 365 admin troubleshooting & user-related quires.• Configuring email & troubleshooting of MS Outlook.• Evaluate, purchased, and installed hardware components, applications, and operating system upgrades.• Troubleshooting user issues including account lockouts, password resets, and printing problems.• Installation and support of MS office products and Outlook configurations and support in exchange.• Conducted routine system maintenance tasks.• Supported for Intune CV policy implementation.• Maintain an inventory of hardware and software assets, track licensing agreements, and plan for upgrades and replacements to ensure smooth operations and cost-effectiveness