Offered vehicle knowledge and operation of brand features. Negotiated prices and secured financing for customers. Maintained compliance with service, training, quality and regulatory standards. Met customers on lot and showroom to analyze available vehicles and options to match customer needs. Pursued new & existing customers communicating on phone, email, and texting through various CRM’s. Demonstrated customer service skills to resolve any conflicts within the sales process, and provided follow up to ensure customer satisfaction.

Structured deals that ensure customer satisfaction and business success. Maintain or grow dealership revenues year over year amidst dynamic market. Implemented modern advertising strategies and changed business model. Minimize overhead through successful business management by placing strong emphasis on affordability and economical vehicle sales. Sole buyer for company which encompasses: auction, trade and wholesaling. Managed two full service bays and technicians as well as property maintenance. Negotiated sale of dealership property

Negotiated terms and conditions of sales/rental agreements and provided financing and/or insurance options for clients, building new business and cultivating existing customer relationships. Maintained rental fleet ~50-100 vehicles, managing both short and long term reservations. Ensured the accuracy and timelines of accounts payable and accounts receivable.

Learned a variety of effective business and leadership techniques for the auto industry. Oversaw satellite branch at major dealership for loaner cars. Maintained clean rental fleet. Managed insurance claims and liaised with body shop for repairs.