Abu Shadat Sohab Email & Phone Number

Copenhagen, Dk

Titangade 11 2200 Copenhagen N Denmark

Experience Summary:☑️ Day to day operational responsibilities:Service Desk Support: •Provide frontline technical support to end-users via phone, email, or ticketing system. •Assist users with IT-related issues.Incident Management: •Troubleshoot hardware, software, and network issues to restore service as quickly as possible.Configuration and Deployment: •Configure and deploy hardware devices (e.g., desktops, laptops, mobile devices) for end-users.Documentation and Knowledge Management: •Maintain accurate documentation of IT systems, configurations, procedures, and troubleshooting guides.Compliance and Security: •Ensure compliance with IT policies, standards, and regulatory requirements.Patch Management: •Implement and manage patch management processes to ensure systems and software are up-to-date with security patches and updates.Collaboration and Communication: •Collaborate with other IT teams, such as network administrators, system administrators, security specialists, etc., to address cross-functional IT issues.☑️ Skills Windows Autopilot.Mobile device Management Intune: iOS/ipadOS, Android & MacOS Corporate Mac and iOS devices are managed by Apple Business ManagerBYOD: iOS/iPadOS, MacOS and Androiad .Security: BitLocker/Conditional Access policy/Compliance Policy/Configuration profileAntivirus/Firewall/Windows & MacOS Update Policy/App Protection PolicyExchange Online/SharePoint Online/One Drive /MS TeamsScripting languages (e.g., PowerShell, Bash) Windows Server 2016, 2019☑️ Project -Mobile Device Management -Intune:iOS/iPadOS and Android, MacOSAutopilot App Deploy: PSAppDeployToolkit, LOB, pkg, Win32Apple BusinessManager:Corporate device enrolled and apps purchased and assigned to Intune.EndPoint Security:Conditional Access Policy, Compliance policy- BitLocker, Secure Boot, Antivirus, Firewall, Configuration Profile.Update Policy for Windows Mac and iOS Devices.Driver Update for Windows.

Copenhagen, Capital Region, Denmark

• User Administration and troubleshooting of Office 365, Exchange Online & SharePoint Online, One Drive, and MS Teams support.• M365 user, group, and license management.• Activating and deactivating employees' access during on/off-boarding• Onboarding of new users and Providing IT assistance, onsite and remote. • Troubleshoot general IT issues: video conferencing, network connectivity, hardware configuration, systems preferences, etc.• Setup and maintain IT equipment in meeting rooms• Papercut Print server & Client user support.• Enclave VPN for secure Connection.

Denmark

• Azure Active Directory / MS EndPoint Management deployment including Intune device management• 2nd and 3rd level support.• M365 user, group and license management.• Exchange & SharePoint online, One Drive, MS Teams support & adminstrations .• Keep it Backup Solution for Microsoft365 Tenant.• CodeTwo Email signature for Microsoft365 Tenant.• 2012 Server Active Directory, GPO, User Administration and support.• File Server and Print Server support user and Administration .• Procuring user’s IT & Facility equipment and Ad Hoc different role Onboarding /Offboarding users.• Support, and troubleshooting of AV. We use Polycom Studio for daily conference with MS Teams.• Provide IT assistance, onsite and remote, to all team members• TeamViewer for remote support.• Heimdal Antivirus .• Cisco VPN for secure Connection.

Copenhagen,Brøndby,Danmark

• User Administration of Office 365, Active Directory and Exchange online• M365 user, group, and license management.• Activating and deactivating employees' access during on/off-boarding• Onboarding of new users• Troubleshoot general IT issues: video conferencing, network connectivity, hardware configuration, systems preferences etc.• Setup and maintain IT equipment in meeting rooms• Setup and maintain workstations, printers, and other IT equipment.• Provide IT assistance, onsite and remote (TeamViewer), to all team members • Exchange & SharePoint online, One Drive, MS Teams support• File & Print server user support• Keep it Backup Solution for Microsoft365 Tenant.• CodeTwo Email signature for Microsoft365 Tenant.• Cisco VPN for secure Connection.

Copenhagen Area, Capital Region, Denmark

Provide temporary on-site IT support, Networking and small IT projects ---

Edvard Griegs Gade 5, 2100 København

Install, configure and troubleshoot PC / Mobile phones hardware and OS Provide support by phone, email and onsite

Internet System And Telecommunications (Msc), Electrical Engineering Technologies, Blekinge Tekniska Högskola, 371 79 Karlskrona

Activities and Societies: Coursework Lab works and small projects : TCP/IP Internetworking, Telecommunication system, Network Management.

Grundforløb -It-Supporter Og Datatekniker, Network And System Administration/Administrator, Gyrithe Lemches Vej 14,2800 Lyngby

Grundforløb Basic education for IT Support

Danish Language And Literature

Develop Danish Language

Bachelor'S Degree, Mathematics