· Proficiently debugged website-related issues, encompassing domains, hosting, and email protocols (IMAP, POP, SMTP).· Handling basic queries and resolved issues such as password resets, software installations, and general troubleshooting.· Demonstrated expertise in managing databases, including MySQL and PhpMyAdmin.· Skilled in content management systems (CMS) such as WordPress and Weebly.· Providing basic troubleshooting and guidance to customers in resolving their issues. · Answering FAQs related to products or services, features, account setup, billing inquiries, or general usage questions using knowledge base· Employed Linux commands to efficiently resolve errors.· Addressed email issues on platforms like Google Workspace, Office 365, and webmail (Horde, Roundcube).· Logging customer interactions and creating support tickets for tracking purposes.· Responsively handled customer inquiries via email and live chat, diagnosing technical malfunctions and providing remote fixes.· Installed and configured websites on customer’s hosting accounts as per their specifications.· L1 support, offered a quick and accessible solution for common IT-related problems.· Effectively communicated technical information to non-technical audiences through user-friendly instructions on live chat platforms.