Abu Zaid A. Email & Phone Number

Penang, Malaysia

Malaysia

As the team lead, I remain actively involved in the customer care advisor role, dedicating a significant portion of my time to hands-on customer service, particularly in handling escalations, while also participating in team management alongside my manager. From a service standpoint, I serve as the primary contact for addressing service escalations.

Penang, Malaysia

As a Customer Care Advisor, my primary focus revolves around serving existing clients, predominantly addressing matters related to patent maintenance fees. However, my responsibilities extend beyond this scope to encompass customer account data updates. This includes resolving account issues that demand critical thinking, a comprehensive understanding of.

Penang, Malaysia

To assist clients in updating their banking accounts, which involves addressing legal status, fees, and updating authorized signatures.

Penang, Malaysia

• To work with colleagues from other teams e.g. the Client Liaison Team to gather specific identity documents from legal entities.
• Undertakes timely and accurate research as an essential member of the local research team:
• Extracts relevant data from various sources
• Removes “false positives” from initial record screen
• Resolves “matches” as part of the remediation process or on-going monitoring
• Creates and maintains appropriate and accurate KYC records in the system

Kuching

Liaise with the supplier/client regarding order status and shipping schedule. This process is done by communicating directly with the supplier/client via e-mail or telephonically. Assist in other daily tasks such as selling operations and customer cares. Daily operations will be updated to the Headquarter based in Indonesia.