Abhishek Verma Email & Phone Number

Noida Area, India

* Ensuring a seamless customer experience from the initial contact to the resolution of issues by collaborating with different departments to address customer inquiries and resolve issues promptly.* Communicating regularly with clients to provide updates, gather feedback, and address concerns.* Proactively managing and nurturing client relationships, by offering additional services or solutions that align with the client's goals and objectives.* Anticipating client needs and providing tailored solutions to meet their expectations.* Utilizing technology and tools for order management and OCR editing to enhance efficiency while conducting regular quality checks to ensure data integrity.* Streamlining administrative processes to ensure smooth transactions and maintaining organized records and documentation related to client interactions on available CRM.

Noida Area, India

* Performed content-based lead generation initiatives, incorporating a multi-channel approach involving outbound calls, whitepaper reading, and email campaigns.* Utilized LinkedIn, ZoomInfo, and other professional platforms to gather data and build targeted prospect lists.* Conducted thorough analysis and A/B testing of email campaigns, optimizing key metrics such as open rates and conversion rates.* Established consistent follow-up procedures, nurturing leads over time and improving overall lead quality. * Played a key role in creating and promoting thought leadership content to position the company as an industry expert.* Collaborated with the sales team to gather feedback on lead quality, leading to continuous improvement in content and targeting strategies.

* Delivered top-level customer support, ensuring exceptional customer experiences.* Resolved product & service – related queries through phone, email & chat channels.* Mentored & coached junior associates, by providing guidance on foundational skills.* Assumed leadership responsibilities in the absence of supervisor, overseeing team operations.* Successfully led the team to consistently meet and exceed daily KPIs.

Meerut Area, India

* Successfully resolved customer queries related to Airtel prepaid services over the phone.* Acted as a leader in the absence of the supervisor, ensuring team adherence to KPIs.* Provided training and support to new team members and acted as a mentor.* Maintained detailed records of customer interactions and resolutions. * Served as a Subject Matter Expert, sharing expertise with the team.* Monitored and ensured the team met Key Performance Indicators consistently.

B.Com, Business/Commerce, General, 58%

Education record