Andy Willis Email & Phone Number

Texarkana, TX, US

Texarkana, Texas Area

Systems administration: including Exchange, Datto, Office 365, ESXI, BSD AMP for Wordpress, Active Directory.

Dubuque, Iowa

Contracted to IBM to verify proper security controls are followed for ID administration for both internal and customer accounts.

IBM Boulder

• Provided integration of customer and IBM tools and networking for 30+ accounts with up to 800 agents. Trainer of Lotus Notes and network troubleshooting. General troubleshooter and problem solver.
• Developed CMD and Shell scripts transferring data and configuring Linux for 400 users migrating from Windows to Linux, met project deadline and reduced the agents nonproductive time by 87%.
• Managed $400K in physical assets, tracked and reported monthly, implementing scripts on client and server that uploaded asset information and analyzed the data locating assets and remaining accurate on reports over.
• Created Windows image for multiple machine types and suppliers with scripts to setup for 30 customer accounts, saving an hour per asset for setup.
• Integrated various customer tools and networking solutions, allowing agents to work on multiple accounts thus lowering non-productive time of agents.
• Trained customer service agents on network troubleshooting, enabling accounts to meet FCR metrics.

13F in Liaison position.

IBM Boulder

IBM internal helpdesk support, supporting OS/2, Windows, Lotus Notes, TCP/IP, RETAIN, IBM Link, Mainframe VM and various internal applications and processes.

• Bradley mechanic, authorized to work on all track and wheel vehicles in the Army inventory except the M1 Abrams tank.
• Received Army Achievement Medal awarded for problem solving in determining how to efficiently recover equipment, saving 1 day in recovery effort.