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Aby Thomas Email & Phone Number
Associate Vice President, Head-Business Process Management and Strategic Partnerships
at
GramPro Business Services Pvt. Ltd.
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Profile completeness 86%
Current company
Role
Associate Vice President, Head-Business Process Management and Strategic Partnerships
Location
Kerala, India, India
Company size
Who is Aby Thomas? Overview
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Quick answer
Aby Thomas is listed as Associate Vice President, Head-Business Process Management and Strategic Partnerships at GramPro Business Services Pvt. Ltd., a company with 365 employees, based in Kerala, India, India. AeroLeads shows a matched LinkedIn profile for Aby Thomas.
Aby Thomas previously worked as Associate Vice President, Head-Business Process Management & Strategic Partnerships at Grampro Business Services Pvt. Ltd. and Assistant Vice President, Head-Corporate Services at Grampro Business Services Pvt. Ltd.. Aby Thomas holds Bachelor'S Degree, Commerce from University Of Mumbai.
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GramPro Business Services Pvt. Ltd.
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Profile bio
About Aby Thomas
A well balanced professional and leader with a growth mindset with varied industry experience in multiple areas – IT Services, Business Process Management, Sales, Marketing. People Management experience across multiple geographies. Practitioner in Digital transformation in varied Industry processes and multiple enterprise process service areas.Interested and contribute to Navjeevan Centre advocating and campaigning for the rights of underprivileged women and their children.
Current workplace
Aby Thomas's current company
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Grampro Business Services Pvt. Ltd.
14 roles
Aby Thomas work experience
A career timeline built from the work history available for this profile.
Associate Vice President, Head-Business Process Management & Strategic Partnerships
Current
Apr 2024 - Present
Assistant Vice President, Head-Corporate Services
Apr 2022 - Aug 2024
Chief Manager - Projects & Business Development
Jul 2019 - Mar 2022
Business Development Account Manager
Itag Technologies Llc
- Managing business development initiative
- Developing new strategy for business expansion
- Serving as Account Manager for SME and Corporate Clients
- Project Mangement
Aug 2015 - Mar 2019
Business Head
IT Helpdesk ManagementService Delivery & Service Catalogue EnhancementOperational Efficiency & Quality Assurance. Customer Service & Help Desk Support. Team Building & Leadership Asset ManagementVendor ManagementContract Negotiation & Vendor Management.ProcurementFinancial ManagementIT Budget Forecasting & Administration.Quality, Governance and.
Jan 2013 - Mar 2015
Technology Manager
Managing Crisil’s technology India and Overseas operations.Managing 15 member helpdesk team and 45 member desktop engineers providing touch and remote IT support.Deliver on service commitments and participate in account plan/strategy.Understand client requirements, guidance, support and closureManaging internal and external audits.Improving Service Quality.
Dec 2008 - Jan 2013
Shift Manager
IT Helpdesk Managed responsibilities for a 20 member helpdesk team and 40 member desktop engineers providing remote operational support.Conducted interviews on hiring and implemented professional development for team staff and mechanisms for information exchange.Managed daily work prioritization and conflict resolution, complied requirements from user.
Sep 2006 - Jun 2008
Helpdesk Incharge
Managing Technology Service Desk for Deutsche Bank.Incident Management, Problem Management, Hardware asset Management and coordinating Change Management.Ensuring correct assignment of tickets to other IT support team/Vendor in case of Incidents.Reviewing Service tickets and ACD to ensure 100% SLA.Preparation of Weekly and Monthly Performance.
Mar 2006 - Sep 2006
Consultant
Managing Incident Management, Problem Management, Hardware asset Management and coordinating Change Management.Reviewing Service tickets and ACD to ensure 100% SLA.Preparation of Weekly and Monthly Helpdesk performance reports.IT Cost Analysis reporting
Mar 2005 - Oct 2005
It Administrator
Coordination with various vendors for hardware and software requirements.Managing a team of Desktop engineers and helpdesk engineers.Monitoring SLA of Service tickets.IT Cost Analysis reporting. Preparation of daily helpdesk performance reports
Apr 2003 - Feb 2005
Facility Management Engineer
Monitoring SLA of Service tickets.Managing Desktop engineersCoordination with various vendors for hardware and software requirements.Maintaining hardware inventory list
Sep 2002 - Mar 2003
It Coordinator
Logging and allocating service tickets to engineers.Coordination with various vendors for hardware and software requirements.Maintaining hardware inventory list.Escalation of unresolved queries to technical support team.Preparation of daily helpdesk performance reports
Jan 2002 - Sep 2002
Software Support Executive
Managing Electronic Banking helpdesk for Citibank Mumbai.Software support and banking assistance to Citibank clients.Training the clients by providing demonstrations on banking software’s.
Mar 1999 - Oct 2001
1 education record
Aby Thomas education
FAQ
Frequently asked questions about Aby Thomas
Quick answers generated from the profile data available on this page.
What company does Aby Thomas work for?
Aby Thomas works for GramPro Business Services Pvt. Ltd..
What is Aby Thomas's role at GramPro Business Services Pvt. Ltd.?
Aby Thomas is listed as Associate Vice President, Head-Business Process Management and Strategic Partnerships at GramPro Business Services Pvt. Ltd..
Where is Aby Thomas based?
Aby Thomas is based in Kerala, India, India while working with GramPro Business Services Pvt. Ltd..
What companies has Aby Thomas worked for?
Aby Thomas has worked for Grampro Business Services Pvt. Ltd., Itag Technologies Llc, Geekay Infotech, Crisil Limited, and Wns Global Services.
How can I contact Aby Thomas?
You can use AeroLeads to view verified contact signals for Aby Thomas at GramPro Business Services Pvt. Ltd., including work email, phone, and LinkedIn data when available.
What schools did Aby Thomas attend?
Aby Thomas holds Bachelor'S Degree, Commerce from University Of Mumbai.
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