Felipe Abyazar Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brazil

Lead the development and execution of a specific C-Level strategic planning process, work closely with top executives to set long-term goals (Executive OKRs), define strategic initiatives, and align business units with organizational objectives, communicate strategic recommendations and insights to the executive team and other key stakeholders, prepare and.

São Paulo, Brasil

Assess the company's internal capabilities, resources, and core competencies, assist in the development and refinement of the company's overall strategic plan, work with leadership to articulate strategic goals and objectives, monitor and report on the performance of strategic goals (OKRs) and help decision-makers understand the risks and benefits.

São Paulo, Brasil

Advocate for the adoption of the OKR framework within the organization, Educate teams and key stakeholders on the principles, benefits, and best practices of using OKRs, Provide guidance and support to teams and individuals in crafting meaningful and impactful OKRs, Lead the implementation of the OKR framework throughout the organization and regularly.

São Paulo, Brasil

Collaborate with sales and account management teams to understand client needs and requirements for IT solutions, gather information on the client's existing systems, infrastructure, and technical specifications, develop standardized templates for client documentation to ensure consistency, serve as a primary point of contact for clients during the.

São Paulo, Brasil

Create and apply quality assurance programs to evaluate the customer experience across different touch point, define and communicate customer experience quality standards, guidelines an best practices across the company, oversee the monitoring and evaluation of customer interaction, use analytical tools to derive insights and recommendations for enhancing.

São Paulo, Brasil

Listen to or review customer interactions to evaluate the quality of service provided by support analyst, evaluate KPIs, including response time, resolution time and customer satisfaction score and provide constructive feedback to support representatives based on quality assessments.

São Paulo, Brasil

Respond to customer inquiries and issues through various channels, including phone, email and chat, investigate and troubleshoot problems to provide timely and effective solutions and address customer concerns that may require cross-functional collaboration.

São Paulo, Brasil

Provide administrative support by preparing documentation and organizing files related to investment and communicate with team members to gather information and provide updates on funds performance.

São Paulo, São Paulo, Brazil

Provide documentation and communication regarding specialized organizational processes, support leadership in aligning company and personal values with a strategic vision and take technical concepts and make it easier to understand.

São Paulo, Brasil

Provide leadership to the incident management team to ensure an organized response to incident, supervise the performance of the team members involved in incident response, make critical decisions during incident response, such as escalating issues and allocating resources and conduct post-incident reviews to identify areas for improvement in incident.

São Paulo, Brasil

Receive and document incident reports from various sources, coordinate with relevant teams to respond to and resolve incidents in a timely manner and communicate with internal stakeholders to provide updates on incident status and resolution progress.