Abigail Tan Email & Phone Number

Malaysia

Singapore, Singapore

• As part of the core team during the brand's launch, I wear many hats and have made contributions to various parts of growing a startup; ranging from marketing communications to customer service to daily operations.
• Boosted conversion rate and customer acquisition by successfully implementing and managing sales strategies in every step of the marketing funnel
• Strategized with various stakeholders to develop Fearlest's marketing communication programs and content to increase brand awareness through social media
• Increased B2B sales by actively expanding professional network with industry experts and potential clients
• Executed digital marketing campaigns, including Facebook Ads, Google Ads, e-mail and display advertising campaigns
• Actively contributed to copywriting and digital content in various marketing and branding efforts such as press releases, e-newsletters, and web copies

Singapore

• Awarded the Sales Achievement Award in 2020, Top F&B sales
• Completed over 2,500 hours of international flights within Boeing and Airbus commercial jets carrying up to 375 passengers
• Responsible for the management of service in the Economy Class cabin with a sprinkle of Scootitude
• Provide on-the-job training and mentoring new recruits who are fresh from flying school; equipping them with a deeper and thorough understanding of the airline's inflight services, and safety-related procedures
• Coaching and evaluating crew members on a Performance Evaluation Report; encouraging and providing constructive feedback to develop their strengths and work on areas of improvement for personal and professional.
• Responsible in ensuring that crew members deliver a high standard of safety, service and overall inflight customer experience; demonstrating principles, techniques, procedures, and methods of sales strategy guest.

Singapore

• Awarded the Sales Achievement Award in 2016; a yearly award given to the Top 20 sales crew who has shown outstanding sales performance for inflight duty-free sales
• Ensure the safety and security of passengers and crew in all phases of flight, with ability to keep calm and defuse stressful situations
• Serve food and beverages, answer queries, attend to passengers requiring special assistance, etc., all done with a side of excellent customer service backed by passenger feedback
• Ensuring adherence to FAA, CAAS and company regulations for a safe and comfortable journey
• Proficient in maintaining order when dealing with unruly passengers and maintaining professionalism
• Experienced in attending to medical emergencies and administering first aid

Singapore

• Spearheaded and implemented the organisation’s core internal communicationsystem via monday.com and streamlined administrative and reporting processes
• Wrote and edited professional messaging materials including press releases, onlinecontent, website copy, social media and internal & external communication materials
• Secured coverage on both offline and online media from The Straits Times, Mashable,NYLON, Lianhe Zaobao to various key opinion leaders on social platforms
• Successfully and effectively managed brand launches, product launches, mediatastings, and media drops for clients such as Pizza Hut, Creamery Boutique IceCreams, Seoul Yummy, Soi Thai Soi Nice, Pratunam by Soi Thai Soi.

Selangor, Malaysia

• Oversaw artwork production for advertorial campaigns
• Visited our print media and broadcast media partners weekly to promote our artists, pitch ideas, and to establish a good relationship with them
• Assisted in the coordination and execution of promotional events, meetings and artist interviews
• Monitor multiple media outlets to ensure we are up-to-date with current news, happenings, and new releases
• Managed the release of Warner Music Malaysia’s annual sampler
• Handling administrative tasks such as data entry, preparation of marketing materials, transcribe interviews, expand and update media contact database

Petaling Jaya

• Presenting diners with a holistic understanding of the menu and the chef’s daily specials
• Taking, recording and calculating orders
• Balancing the account at the end of the day
• Ensuring kitchen and service teams are on the same page to minimise wait time and miscommunication to establish a smooth workflow
• Setting tables for reservations and walk-ins

1 Utama

• Teaching, guiding, and interacting with children between age 3 to 12 years old
• Providing a safe environment for children by taking safety measures such as putting sharp and hot tools out of reach, ensuring that they are always within the compounds, etc.
• Problem-solving and improvising with customer behaviour and demands
• Upselling and cross-selling our products to increase sales

Diploma, Media Technology

Activities and Societies: Vice President of the Student CouncilThe diploma course focused on three fields; audio engineering, creative.

High School, Science