Aby Thomas Email & Phone Number

London Area, United Kingdom

• Oversee daily operations to ensure smooth guest check-in/out processes and operational efficiency.• Handle reservations, process payments, and provide administrative support to the management team.• Support operational improvements, conducting regular reporting and tracking key performance indicators (KPIs).• Contribute to process improvements to reduce operational downtime and streamline daily hotel functions.• Ensure effective communication between shifts, facilitating smooth transitions and accurate handovers.• Conduct regular security checks and implement safety protocols to ensure a secure environment for guests and staff.

London Area, United Kingdom

• Managed logistics and scheduling for security personnel, ensuring timely and efficient deployment across multiple locations.• Implemented operational improvements, reducing security incident response times by 20% and overtime costs by 33%.• Coordinated client communications to align operational goals with security expectations.• Developed and maintained performance reports, identifying trends and suggesting improvements.• Ensured compliance with industry regulations through regular audits and performance assessments.

London, England, United Kingdom

• Delivered high-level customer service, resolving inquiries and ensuring positive guest experiences.• Managed office scheduling, correspondence, and inventory control.• Assisted in daily administrative functions, ensuring smooth office operations and compliance with industry regulations.• Coordinated with internal teams to ensure customer issues were addressed and resolved promptly, improving client satisfaction by 42%.

London, England, United Kingdom

• Provided administrative support, including managing schedules, office communications, and data entry tasks.• Coordinated operational processes that reduced overhead by 46%, improving overall efficiency.• Assisted in maintaining records and ensuring compliance with legal and industry standards.• Developed client engagement strategies that led to a 22% increase in client satisfaction and retention.• Supported business development efforts by conducting market research and identifying growth opportunities.

Thiruvalla Taluk, Kerala, India

• Led recruitment, training, and performance management of insurance agents, boosting productivity and sales.• Coordinated with cross-functional teams to ensure alignment on sales targets and business goals.• Managed CRM systems to optimize agent performance, improving client retention rates.• Developed employee engagement initiatives, resulting in a 47% increase in agent satisfaction.• Recognized as Top ADM of the Year for exceeding recruitment and sales targets.

Master Of Business Administration - Mba, International Business

Bachelor Of Business Administration - Bba, Business Administration And Management, General