In my current post as a Museum Assistant, it is my duty to assist the Museum Manager in all aspects of Museum life. This includes but is not limited to the management of the museum collection, carrying daily operations within the museum and the active training and recruitment of museum personnel.To this end, I have become proficient in the use of the Museum Database software MODES, in addition to being fully trained in all aspects of museum conservation practices. Furthermore, since becoming employed by the museum, my responsibilities have been expanded to encompass, education, exhibition and marketing initiatives.

As a Customer Service Agent, I was part of a large call centre team that was responsible for logging new Mobile Phone, insurance claims and registering our customer's devices to our database. The work entailed high levels of customer service and excellent communication skills to ensure that claims were handled deftly and accurately. Aspects of the job also covered handling complaints concerning the service and answering enquiries about the service.During my tenure, I received acknowledgement for meeting company targets and maintaining a high level of customer service and was later selected to be trained to handle other campaigns and services in addition to my existing responsibilities.I left the role in order to pursue a Heritage Career.

My primary duties as a Sales Assistant for the Petrol Filling Station, are divided between cash handling and the active enforcement of health and safety protocol, in accordance to the Control of Substances Hazardous to Health Regulations. The role demands a good sense of awareness for potential hazards and the ability to demonstrate strong customer service skills.Also during my tenure in this post, I secured a first aid qualification and gained a personal licence qualification, which allows to me authorise the sale of alcohol.

During my ten week placement at the Grosvenor Museum, I worked in a number of different roles within the museum, focused towards customer engagement and working alongside the museums education department. For the first part of the placement I ran a number of object handling sessions for members of the public, where I provided a small presentation concerning of different Roman artefacts and replicas to which they were able to handle and ask questions about.For the second part of the placement I was primarily working with the museums education department, assisting with school groups and producing new learning resources for the museums handling boxes and for future workshops.

I worked in an office environment managing database software and processing time sheets on a casual basis whilst attending further education at South Cheshire College. The job role required the ability to work independently, inputting data into the hospital database. Proficiency in Microsoft Office Software and clear communication to other staff members were key elements to this role.