Alexander Cabrera Email & Phone Number

Michigan, United States

Detroit, Michigan, United States

● Payment Solutions & Arrangements: Provide tailored solutions for customers navigating payment options, including plans, modifications, and extensions to assist financial flexibility.● Account Support: Responded to customer inquiries regarding account details, delivering comprehensive information and support.● Collections Communication: Contacted past due customers, facilitating effective communication to encourage timely resolution.● Research Skills: Conducted background checks and searches to identify accurate contact information for customers and businesses, enhancing outreach effectiveness.● Data Collaboration: Collaborated with collectors to provide crucial information for effective customer contact and resolution strategies.● Team Collaboration: Communicated with partner agencies and departments to streamline collection activities, ensuring a cohesive approach to customer support and resolution.

Livonia, Michigan, United States

• Coordinate and Assist: Collaborate closely with the sales team to address customer questions, provide quotes, and process orders efficiently.• Problem Solving: Expertly troubleshoot customer inquiries and manage invoicing for shipped products to enhance the customer experience.• Backorder Management: Regularly ran backorder reports to ensure that customers' needs are met promptly, maintaining high satisfaction levels.• Shipment Tracking: Assist customers in tracking their shipments, ensuring transparency and reducing uncertainty.• Email Monitoring: Monitor the customer support email inbox to promptly address leads, inquiries, invoices, and product quality issues.

Detroit Lakes, Minnesota, United States

• Client Issue Resolution: Managed and resolved client issues, including returned wires, inbound documents, and lost checks, ensuring prompt and effective solutions.• Customer Support: Addressed an average of ten calls per hour, consistently providing excellent service while also training associates in their responsibilities and phone etiquette.• Document Review: Conducted a thorough review of mortgage documents, including balanced settlement statements, ledgers, and affidavits.• Check Management: Reissued various checks, including creditors, HELOC, payoff, tax, and insurance checks, optimizing financial processes.

Dearborn, Michigan, United States

• Order Fulfillment: Demonstrated speed and accuracy in collecting items for orders while ensuring quality control.• Timely Shipment: Prepared and packed orders for shipment with a keen eye for detail and timeliness.

Livonia, Michigan, United States

• Carrier Selection: Utilized cost-efficient practices to book and award carriers for shipments, optimizing company logistics.• TSA Certified: Held TSA certification for collecting documents and tracking ground and air expedited shipments on a global scale.• Effective Communication: Maintained open lines of communication with customers and shipping agencies while tracking ground expedites and heavyweight air freights.• Client Engagement: Proactively contacted clients to provide shipment details and coverage information, ensuring smooth operations.• Team Collaboration: Worked in tandem with team members to deliver hourly shipment reports and provided coverage when core agencies were unable to bid.