The Witness Service provides practical help, emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court. Key responsibilities:▪ Supporting line managers with all aspects of volunteer learning and development: -Identifying training needs and skills gaps.Creating bespoke local training solutions. -Overseeing the volunteer learning pathway including eLearning, refresher training and local skills sessions.-Training delivery via face to face and remote volunteer and staff development sessions. identifying training needs.▪ Action Learning Set Lead - Peer support session leader.▪ Leading the recruitment strategy for Dorset and Wiltshire; working to KPI’s and national standards.▪ Overseeing the whole volunteer employment life-cycle from application through to the leaver process.▪ Actively promoting volunteer opportunities through a range of advertising channels, media, events and community stakeholder engagement.▪ Carrying out all operational aspects of recruitment from resource planning and advertising through selection to onboarding and role accreditation.▪ Certified Mental Health First Aider and area wellbeing champion.

Created and delivered classroom-based and eLearning courses, tailored to the needs of the staff and aligned to business objectives.Developed E-Learning courses using the Adapt authoring tool.Co-ordinated a calendar of training events.Measured and evaluated learning, providing course outcome reports to HR and Senior Managers.Designed and facilitated schools Mentoring Workshops.I delivered the following classroom-based training courses:Coaching skillsTime ManagementAssertive Behaviour SkillsJob Seeker Skills - CV Skills/Interview Skills/Personal BrandingMotivating Change in Others (Motivational Interviewing)Professional BoundariesCommunication Skills: Empathy, Trust & Support - for frontline Support StaffManagement of Actual or Potential Aggression (MAPA - CPI Accredited Trainer)Relating to Others (Transactional Analysis)Personal Resilience & Stress ManagementRisk Assessment & Risk Management

All aspects of HR and training administration. First point of contact for all HR enquiries, providing information and guidance to staff across the business on a wide range of employment matters. Delivers induction training to new staff. Management of Dynamic Learning Environment (training and eLearning platform), including developing eLearning courses.Strong administration skills including contracts of employment, new starter and payroll admin, supporting TUPE process.

 Recruitment for all types of role from entry level to senior managers and technical specialists across several key business areas including Operations, Specialist lending, Contact Centre and IT. Working closely with hiring managers and Business Partners to identify needs and agree appropriate resourcing strategies. Planning & managing effective recruitment campaigns: developing advertising strategies, designing the selection/assessment process, engaging suppliers where required to secure the best talent. Filling vacancies within agreed timescales, to a high quality and at a reasonable cost. Handling large volumes: Typically dealing with c.70-100 open vacancies.  Day to day supervision of Recruitment Co-ordinators. Competency Based Interviewing, also evaluating and coaching hiring managers on competency based interview techniques and best practices.