Responsible for configuration, implementation, management, and support of enterprise telephony systems, cloud-based unified messaging platforms, and communications-enabled business processes.• Conducting feasibility studies for projects and assisting in the evaluation, selection and deployment of equipment and support of services.• Collaborating with other IT teams to ensure seamless integration of UCC solutions with other systems.• Facilitating migrations from legacy IP/PBX systems to cloud-based communications platforms.• Hands-on configuration and deployment of cloud-based communication appliances and devices.• Providing documentation for installation and support of communications systems and hardware.• Assisting with administration of mobile devices via mobile device management (MDM) platforms.• Providing training to users on the proper use of telecommunications and UC systems.

Overseeing TEM programTelecom and network vendor managementManaging telecom lifecycle and TEM softwareSaved organization >$1.5M in annual telecom spend through contract negotiations

Managing transition to new Telecom Expense Management vendorsLead for TEM programResponsible for day to day operations of telecom expense inquiries and deliverables

Day to Day lifecycle management contactData gathering and project lead for software migrationsLead for QBRsPresales supportProduct SME

Management consulting, emphasis on mobility infrastructureAnalyzing customer current state, revealing gaps and providing roadmap to future statePresalesLeading consulting workshopsDesigning custom solution for customersDeveloping new product offerings with architecture team

Supervision of service desk operations12 direct reportsOverseeing new internal software implementationsProviding deliverable reports

Support to account management teamMaintaining webstoreCoordinating with vendors for contract obligationsManaging inventory in database