Andrew Calogero Email & Phone Number

New York, NY, US

New York, New York, United States

Greater New York City Area

I work closely with product managers, engineers, and stakeholders from different teams to successfully execute weekly releases to our site and app. I write & maintain automated test suites as part of a QA team. I meet with Member Services to review & resolve issues impacting our members.

New York, New York

New York, New York

Greater New York City Area

• Create and execute workflow for support team
• Craft messaging for member related issues
• Monitor social media feeds and assist members via Facebook, Twitter, and Instagram.
• Collaborate with design and development teams to test new features.

Greater New York City Area

• Provide excellent support to Book Club members while handling a variety of special projects.
• Desk Administrator-manage ticketing system for e-mail & social media help requests.
• Assist members through live phone calls.
• Provide clear, emphatic written responses through Desk tickets
• Compile daily reports using Netsuite.
• Improve user experience by conveying member feedback.

Mendham Township, NJ

Greater New York City Area

• Acted as the voice of the user to enhance product experience.
• Prioritized help requests through Zendesk.
• Worked with various teams to diagnose and fix bugs.
• Conducted live chats with national merchants to promote businesses.
• Improved community by enforcing policies, venue ratings, and advertisements.

Mendham Township, NJ

• Managed local and county-wide library circulation.
• Worked with patrons to locate books, films, and rare holdings.
• Provided on-site technological assistance to patrons.
• Educated community on technology resources such as e-book loans and online renewals.
• Collaborated with library director to promote library events.

Mendham Township, NJ

• Relaunched library's social media presence.
• Implemented daily and weekly updates to promote library through the community.
• Planned contests to increase likes/followers.

Madison, NJ

• Acted quickly under pressure to fix any issues during run of the play.
• Prepared stage for each rehearsal and performance.
• Worked with actors to ensure wardrobe and props were set before every performance.
• Conducted scene changes under strict time constraints.

Worked with legal and paralegal staff to file, catalog, and manage opened and closed case files. Responsibilities included implementation of firm document retention and destruction policies.

Worked days and nights, often alone. I was expected to balance the register at closing which demanded close attention to invoices. Customer interaction constantly forced quick critical thinking to suit many tastes and needs. Store upkeep urged attention to detail while inspecting state of merchandise. Also, computer skills assisted in quick on the job.

Bachelor Of Arts, History, Theatre

Activities and Societies: Sigma Tau Delta, Alpha Lamda Delta, University Players, WUSR FM, Scranton Inclusion Initiative Graduated Cum.

High School Diploma

Activities and Societies: Drama, Visions literary magazine, film club Senior class president in 2006. Studied art history, acting, and film.