• Coordinate details for a total of over 1200 successful conferences, meetings & receptions. Including audio visual equipment, catering needs, setup styles, agendas and billing information • Responsible for scheduling over 10,000 square feet of conference space efficiently• Communicate details to all departments to ensure successful events• Form professional and personal relationships with clients to better understand their needs to make recommendations for events• Investigate new ideas, request quotes, and order new promotional items. Including magnetic picture frames, luggage tags, pens and Christmas cards• Responsible for running weekly staff meetings which entailed printing reports, discussing details of upcoming events, taking minutes and follow-up on details • Represent facility at local, regional and national trade shows and conferences. • Maintain and update facility website and social media sites using various software programs

• Responsible for front desk and housekeeping operations by managing a staff of 16• Revised procedures to streamline operations• Responsible for effective and efficient use of budget dollars• Interviewed, hired and administered employee reviews• Created weekly staff schedules buy reviewing hotel check-in/checkout reports and conferences report

• Responsible for front desk operations by managing a staff of 6• Responsible for daily and monthly accounting • Created and implemented policies and procedures to establish a smooth and efficient operation• Maintained inventory and order office and marketing supplies• Interviewed, hired and administered employee reviews • Created weekly staff schedules hotel check-in/checkout reports and conferences report

Created all policies and procedures for a ticket office that had not existed beforeSold over 63,000 tickets to the Petra: Lost City of Stone exhibit, maintained total ticket sales in an Excel spreadsheet and reported to the Petra Steering CommitteeWorked with area attractions to establish tour packages to assist in making the exhibit a success for Calvin College

Assisted one of the Vice President with daily functions; making appointments, telephone communication and writing correspondences Reworked an inefficient filing system to make it easier to access all filesBacked up all electronic files on a regular basisCoordinated conference calls and meeting spaceAssisted with travel arrangementsShipped packages domestically and internationally by using FedEx and UPSCataloged and displayed all articles about the Steelcase Learning Center

• Responsible for daily cash handling • Managed multi-line phone• Assisted guests with hotel reservations and conference questions• Maintained airport shuttle lists and staff schedules