I'm an IT professional with over 20 years’ experience in the areas of telecommunications, solution design, contact center applications/design, customer service, and insurance. Skilled in both the tactical and strategic implications of technology, with a strong practical background in exceeding customer expectations. Anthony can analyze, and problem solve complex technical issues with minimal supervision, and work within a team environment while communicating well to a diverse set of colleagues.• Experience with voice & convergence systems including telephony infrastructure, contact center design & implementation, & call routing.• Extensive experience in layered solutions and designs, diverse technical configurations, across multiple technologies and processing environments.• Extensive knowledge of all product and system components of technical architecture.Strong leadership skills; coaching and mentoring skills. Exceptional communication and interpersonal skills - including negotiation, facilitation, and consensus building skills; ability to influence and persuade, without direct control.• High degree of flexibility and ability to work with employees at all levels of the organization with diverse backgrounds.• Ability to balance the long-term "big picture" and short-term implications of decisions.Specialties: Unified CommunicationsContact Center TechnologiesPCI ComplianceCloud TechnologyApplication IntegrationNICE Product PortfolioAvaya Ip Telephony
Listed skills include Telecommunications, Enterprise Software, Networking, Integration, and 43 others.