We are a global custom development agency and Salesforce Partner with team members across 7 countries. Our numbers speak for themselves: 200+ onshore and nearshore experts, 850+ certifications, 850+ projects with customers that maintain a 4+ year partnership on average with us. We configure, build and integrate any application or system with Salesforce, and can work with any language or framework including Node.js, React, Python, and Ruby. Our team can help with projects of any size - from ideation to release - and provide managed services or staff augmentation.We are doers, ready to bring your next project to life in a seamless way. For more information, visit www.oktana.com

Led a customer success team in a fast-paced BPO environment, focusing on enhancing client satisfaction and retention for a SaaS product suite. Drive strategic initiatives to improve service delivery and customer outcomes.● Collaborated with Sales, Product, Support, and Marketing teams to refine the customer journey, achieving a 20% improvement in customer satisfaction scores and a 15% increase in retention rates.● Developed and implemented a comprehensive customer success training program, enhancing team capabilities, and contributing to a 25% increase in customer engagement metrics.● Spearheaded a project to integrate customer feedback into the product development cycle, resulting in the launch of three major product features tailored to user needs and a significant reduction in churn rate.

● Training new members of the sales team.● Setting sales quotas.● Monitoring sales performance and addressing issues when necessary.● Completing sales reports and other administrative work.● Addressing customer service issues that need to be escalated.

● Regularly meet with and support top channel partners in the region.● Prepare and track progress on strategic plans for key channel partners.● Participate in the development and execution of the business strategy to capture new prospects and sales opportunities.● Produce accurate sales forecasts.● Co-sell with partners on strategic deals.

● Logistics coordinator with sales responsibility for Colombia and the Andean region.● Coordinator of the sales team in its forecasting and budget compliance.● Responsible for the implementation of the CRM platform within the business unit.● Participate in the development and execution of the business strategy.● Responsible for invoicing, procurement, and suppliers.

● Sales responsibility.● Prepare and structure databases of customer prospects.● Report daily and monthly budget status to management and areas responsible for decision-making.● Product and service presentations.● Manage the work schedule for the reception and resolution of IPQR’s consistently.