Adriana Cardona Email & Phone Number

United States

Rego Park, New York

ϖ Maintained monthly communication with assigned members using Clinical Care Advance, Facets and Outlookϖ Task nurses notifying member is injured or hospitalized ϖ Assist members and advised on the proper procedures to followϖ Search for homecare agencies requested by the membersϖ Answered telephones and promptly assisted clients and employees throughout.

New York City

ϖ Assigned by Winston Staffing to provided administrative support and customer service to the Fidelis’s customers. ϖ Answered telephones and promptly and courteously assisted clients and employees throughout the organization. ϖ Maintained monthly communication with assigned members using Facet and Outlookϖ Assisted members and advise with proper procedures.

New York City, New York

ϖ Assigned by Winston Staffing to serve in administrative and customer support to the Customer Service call center at the NYC department of Health and Mental Hygiene.ϖ Assisted agents by translating 20-30 Spanish speaking customers a day.ϖ Processed and updated customers’ requests and applications into database using MS Excel.ϖ Greeted and redirected call.

ϖ Worked reception area including greeting visitors including responding to telephone and in-person requests for information.ϖ Answered and transferred around 10-20 phone calls a day.ϖ Scheduled appointments, meeting rooms, conference calls and events using MS Outlook.ϖ Inputted data into MS Excel spreadsheet for department tracking purposes.ϖ Maintained.

Bachelors Of Business, Health/Health Care Administration/Management

Master Of Business Administration - Mba, Human Resources Management And Services, Junior