Adrian Carlson-Hedges Email & Phone Number

Exeter, Gb

Exeter, England, United Kingdom

Exeter, United Kingdom

Change of career direction. Whilst I maintain an interest in Cyber security, I want to spend some time sharing the experience and knowledge I have accumulated over the past 20+ years in IT with the next generation.

Surbiton

Provide guidance and thought leadership on the continual evolution of products targeted for hosted environments. Seeking opportunities to improve the hosted environment from a scalability, cost, efficiency, security or service delivery perspective.Provided information security expertise for internal groups was primary Information Security contact for client security teams.Provided information security guidance at all development reviews and agile show and tell sessions ensuring that… Show more Provide guidance and thought leadership on the continual evolution of products targeted for hosted environments. Seeking opportunities to improve the hosted environment from a scalability, cost, efficiency, security or service delivery perspective.Provided information security expertise for internal groups was primary Information Security contact for client security teams.Provided information security guidance at all development reviews and agile show and tell sessions ensuring that applications were developed in line with IT security best practices, and that developments met internal and customer security policies. Conducted a review of information security policies to measure compliance with the parent companies security framework, and to provide a baseline against which to measure. Provided recommendations to management to address gaps where required.Worked with security teams from new and existing customers to assess how our hosted and deployed product offerings met their requirements and to complete relevant risk assessments Implemented a source code scanning solution allowing raising awareness of potential security vulnerabilities for both development teams and management. Established procedures for routine scanning to prevent potential security exposures from reaching key products.Worked with technical architects, development and operations teams to improve operational resilience of hosted products within the new product architecture.Managed and delivered the implementation of new clients onto the DST hosted environment. Show less

London, United Kingdom

A broad role encompassing end to end service management for many products and capabilities located in multiple data centres and supported by teams across the world. Achieved year on year reductions in the number of customer impacting incidents for 4 out of 5 years, with a total reduction of over 50% across the whole period. Improved visibility and understanding of security and IT governance risks across the division by conducting technical reviews with operations and development… Show more A broad role encompassing end to end service management for many products and capabilities located in multiple data centres and supported by teams across the world. Achieved year on year reductions in the number of customer impacting incidents for 4 out of 5 years, with a total reduction of over 50% across the whole period. Improved visibility and understanding of security and IT governance risks across the division by conducting technical reviews with operations and development teams, and through stakeholder reviews with product management and relevant executives.Increased service resilience and disaster recovery readiness, by ensuring proper planning, testing, and recording of site failover scenarios were conducted for all services and products. As a result service outages due to hurricane Sandy were significantly less than those experienced following a data centre failure a few years earlier.Mentored, supported and advised a team of service management professionals each responsible for infrastructure supporting from $10,000,000 to $400,000,000 annual revenue. Acted as a central point of escalation for service governance issues across this team. Show less

London, United Kingdom

End to end service management for global search capabilities in multiple products, for all data operations automation developments, and for an in house real time data quality monitoring tool. Reduced service impacting incidents by ensuring full root cause analysis of all outages was completed, and remedial actions put in place to prevent recurrence at weekly service reviews with development and operations teams.Minimised downtime following incidents by driving service recovery… Show more End to end service management for global search capabilities in multiple products, for all data operations automation developments, and for an in house real time data quality monitoring tool. Reduced service impacting incidents by ensuring full root cause analysis of all outages was completed, and remedial actions put in place to prevent recurrence at weekly service reviews with development and operations teams.Minimised downtime following incidents by driving service recovery through proper incident management processes.Conducted regular capacity reviews to ensure that upgrades to key systems were performed with sufficient lead time to avoid degradation of service.Planned, budgeted and managed service improvement projects across the infrastructure. Show less

Devon, Uk

Managed a team of business analysts and technical specialists working on automation projects which achieved time savings equivalent to over 20 full time staff for data operations teams in the UK, USA, Singapore, and IndiaTransitioned development functions from UK to India, including both a secondment in Bangalore assisting in the creation of the team, and management and mentoring two of the first members of the new team during their secondment to the UK.Designed and built the… Show more Managed a team of business analysts and technical specialists working on automation projects which achieved time savings equivalent to over 20 full time staff for data operations teams in the UK, USA, Singapore, and IndiaTransitioned development functions from UK to India, including both a secondment in Bangalore assisting in the creation of the team, and management and mentoring two of the first members of the new team during their secondment to the UK.Designed and built the database supporting a real time data quality monitoring tool. Led the development of all other aspects of the tool with development teams in both the UK and India. Supported and administered Oracle and SQL Server databases supporting multiple data operations processes with no serious service outages. Show less

Devon, Uk

Supported a wide range of Reuters’ products and windows applications for 200+ data analysts.Designed and implemented a scripted process to roll out anti-virus updates across all data operations desktops reducing the number of virus infections by 80%Developed data transformation processes for a number of large scale migrations from legacy databases to newer global systems.Performed routine windows domain administration functions, including: creation of domain accounts;… Show more Supported a wide range of Reuters’ products and windows applications for 200+ data analysts.Designed and implemented a scripted process to roll out anti-virus updates across all data operations desktops reducing the number of virus infections by 80%Developed data transformation processes for a number of large scale migrations from legacy databases to newer global systems.Performed routine windows domain administration functions, including: creation of domain accounts; build and scripted installations of new machines, and all relevant software packages.Developed a number of Visual Basic and VBA applications to automate regular tasks for data and market analysts. Show less