I am in charge to deliver high quality, consistent IT service and support functions in a way to prioritize the experience of the students, faculty and administrative employees. I have the opportunity to influence and drive lasting efforts in the University's digital transformation, with significant student and employee impact through the use of modern and effective endpoint management tooling and best practices. In close alignment with university wide strategy, critical components of this… Show more I am in charge to deliver high quality, consistent IT service and support functions in a way to prioritize the experience of the students, faculty and administrative employees. I have the opportunity to influence and drive lasting efforts in the University's digital transformation, with significant student and employee impact through the use of modern and effective endpoint management tooling and best practices. In close alignment with university wide strategy, critical components of this position include the management of all endpoints devices used by students and employees; and development and implementation of IT endpoint management process roadmaps and the IT service catalogue. Show less

· Build, configure, deploy and support Windows, Mac and Linux software. Design methods for massive deployments, test and execute deployment of software to both Servers and Workstations for the School of Animation.· Updates software on a monthly basis, including versions of desktop and server operating systems; coordinates multiple deployments to the University community to ensure scaled deployment of patches and updates and to minimize risk. · Evaluates, implements, supports and… Show more · Build, configure, deploy and support Windows, Mac and Linux software. Design methods for massive deployments, test and execute deployment of software to both Servers and Workstations for the School of Animation.· Updates software on a monthly basis, including versions of desktop and server operating systems; coordinates multiple deployments to the University community to ensure scaled deployment of patches and updates and to minimize risk. · Evaluates, implements, supports and maintains software drivers and driver storage for the School of Animation’s computer hardware.· Designs task sequence for hardware architecture for Staff and Student areas; maintain list of supported hardware and the configurations.· Carries out technical work on computer hardware/software, networking systems, communications wiring and associated peripheral equipment.· Creates, edits and maintains Group Policy Objects.· Creates, edits and maintains DNS Entries.· Creates and manages Active Directory, server accounts, groups, and OUs· Manage and administer render farm including 1 render farm supervisor, 21 render blades and 30+ render nodes.· Manage and administer 2 redundant server licenses running Windows Server 2012 R2.· Manage and administer Spacewalk Server (CentOS) to control, manage, update and deploy Linux images to VFX labs. · Manage and Administer SAN (BosaNAS/FreeNAS) used as a file repository for the School of Animation’s community (Staff, Faculty and Students).· Manage and Administer different VLans in Cisco Switches to route/isolate communications for the School of Animation’s community (Staff, Faculty and Students) and services such VoIP, Staff VLan or Student Vlan.· Monitors performance of hardware, software and network systems.· Test, monitors and maintain system backups, security programs and procedures. Show less

- Reviews and assesses incidents/issues related to services and systems and provides guidance to other teams on resolving incidents/issues that span across various areas.- Assists the Supervisor, IT Services in documenting project transitions to operations in IT Services, including IT service desk.- Assists the Supervisor in maintaining and updating relevant document sources.- Assists the Supervisor with the implementation and improvements of IT Service policies, procedures… Show more - Reviews and assesses incidents/issues related to services and systems and provides guidance to other teams on resolving incidents/issues that span across various areas.- Assists the Supervisor, IT Services in documenting project transitions to operations in IT Services, including IT service desk.- Assists the Supervisor in maintaining and updating relevant document sources.- Assists the Supervisor with the implementation and improvements of IT Service policies, procedures, processes and technologies.- Recommends, in conjunction with the Supervisor on enhancements and improvements for diagnosis and troubleshooting to improve first level resolution of incidents and reduce recursive incidents.- Assist the Supervisor with project planning and implementation pertaining to the student, faculty and staff environment.- Assists the Supervisor to train new and existing staff on operational processes and procedures.- Provides guidance and coordination of best practices within IT Services to junior staff (i.e. projects, lab deployment, technology upgrades etc).- Installs, maintains and troubleshoots communications equipment.- Carries out technical work on computer hardware/software, networking systems, communications wiring and associated peripheral equipment.- Configure Windows and MAC hardware and software as required.- Coordinates technology assets and configurations through Active Directory.- Assist with user Identity Management and other access related requests.- Communicates to the Supervisor and Manager, IT Service Delivery proposed recommendations and improvements that span outside the IT Services team.- Utilizes internal and external systems and applications to provide services to students, Faculty and staff. Show less

• Provides initial diagnosis recommending solutions of incidents and requests through phone and Emailand where applicable, escalates incidents/requests to a higher tier.• Coordinates the support@capilanou.ca mailbox and logs and processes incidents/problems related toall services supported by IT Services.• Creates new requests/incidents through an IR number and updates IR numbers when new informationis received or requests/incidents are resolved.• Records, escalates… Show more • Provides initial diagnosis recommending solutions of incidents and requests through phone and Emailand where applicable, escalates incidents/requests to a higher tier.• Coordinates the support@capilanou.ca mailbox and logs and processes incidents/problems related toall services supported by IT Services.• Creates new requests/incidents through an IR number and updates IR numbers when new informationis received or requests/incidents are resolved.• Records, escalates, resolves and closes incidents and requests.• Provides users with updates on their incidents and requests in a timely fashion.• Follows and implements formal incident management process and future ITIL processes as they areimplemented in IT Services.• Makes recommendations for service improvements to the Supervisor and Manager.• Organizes regular awareness and training sessions as directed by the Supervisor and/or Manager, toprovide regular updates to team members on projects and other operational tasks.• Ensures the Supervisor and Manager are updated on operational issues on a regular basis, andescalates serious concerns.• Maintains in depth knowledge of Windows/Mac operating systems, including Active Directory, andthe ability to troubleshoot and resolve incidents not requiring subject matter expertise.• duties related to user account set up and access management.• hardware and software preparation, installation and configuration as and when required.• Deploys workstations for student computer labs, and employee office workstations.• Ensures operational procedures and knowledge articles are updated on a regular basis.• Updates asset and inventory system to maintain accurate asset information.• Undertakes measures to maintain equipment security and a safe user environment.• Maintains current knowledge of new technologies and conducts on-going research, testing andevaluation of new and existing hardware/software.• Create new users and maintain current the Cisco VoIP System. Show less

• Deployed Papercut project in 800+ computers Included Windows 7, Windows XP, MAC OSX 10.5 - 10.8. and troubleshooting.• Setup, Config and Populate Papercut Accounts, Shared Account and users.• Deploy and troubleshoot Papercut project on Sechelt and Squamish campus.• Thorough understanding on Papercut project. Architecture, topology and technology applied on the project.• Creation and managing of GPO for Printers to be pushed into Computers for Papercut project.• Managing… Show more • Deployed Papercut project in 800+ computers Included Windows 7, Windows XP, MAC OSX 10.5 - 10.8. and troubleshooting.• Setup, Config and Populate Papercut Accounts, Shared Account and users.• Deploy and troubleshoot Papercut project on Sechelt and Squamish campus.• Thorough understanding on Papercut project. Architecture, topology and technology applied on the project.• Creation and managing of GPO for Printers to be pushed into Computers for Papercut project.• Managing and troubleshoot of 2 Papercut pay stations.• Managing and troubleshoot of Ricoh MFD campus wide tied to Papercut project.• Creation of Staff and Faculty Mailboxes and Shared Mailboxes under Exchange Management Console 2010.• Deploy VoIP Phones on Classrooms at Sechelt campus.• Onsite help for remote update and certificate upgrade for Poseidon Server, Windows Server 2008 R2 Enterprise.• Update inventory for Switches VoIP campus-wide.• Find, locate and troubleshoot Ethernet ports/lines form wall jack to wiring/communications closet.• Creation of the Wireless printing tutorial on Papercut for Windows and MAC for Wireless printing campus wide Show less

• Home and office on-site tech support for PC, MAC, networking, printers and other peripherals.• Troubleshooting/Computer Repair• Wireless/Wired Networks • Remote Support• Data Recovery• Virus/Spyware Removal and Protection• Software/Hardware Installation/Training• Synchronization/Consolidation of Contact lists and Databases

• PC computer either Windows or Linux environment/Macintosh hardware, software, and networking troubleshooting and repair, keeping track in daily logbooks and service forms.• Emulate or reproduce technical problems encountered by users.• Laptop support and repair including: power DC jack, motherboards, LCD, CCFL Bulbs, Hard Drives, Optical Drives and cosmetic parts • Remote support to customer’s computers through VNC software, including either PC or router or firewall setup… Show more • PC computer either Windows or Linux environment/Macintosh hardware, software, and networking troubleshooting and repair, keeping track in daily logbooks and service forms.• Emulate or reproduce technical problems encountered by users.• Laptop support and repair including: power DC jack, motherboards, LCD, CCFL Bulbs, Hard Drives, Optical Drives and cosmetic parts • Remote support to customer’s computers through VNC software, including either PC or router or firewall setup. Incoming connection set up provided as well.• Assemble, configure and test computer systems from parts.• Install, maintain and troubleshoot structural cabling and set up active and passive rack mounted network devices. • Perform hard drive cloning and create recovery disks for new systems or customer requested as well.• Hardware testing, regular and stress, to assess optimum performance• Linux-based apps to develop and perform regular maintenance / troubleshooting tasks. • Perform data backups and disaster recovery operations.• Manage, prepare and controls RMA with suppliers. Show less

• Retrieve Purchase Orders from remote point of sales.• Create and Deploy Production Service Forms.• Generate Sales Invoices.• Coordinate Delivery process and Update Inventory.• Setup and perform daily and weekly database backups.

• Home and office on-site tech support for PC, MAC, networking, printers and other peripherals.• Troubleshooting/Computer Repair• Wireless/Wired Networks • Remote Support• Data Recovery• Virus/Spyware Removal and Protection• Software/Hardware Installation/Training• Synchronization/Consolidation of Contact lists and Databases

• Windows Environment Technician Tier 2, MAC Environment Technician Tier 1• Customer Service in support and sales• On-site technician for home or office calls• Hardware Testing and RMA management• Structured cabling set-up• Setting up active and passive rack mounted network devices • Hardware and Software Inventory Management