Abraham Antonio Carrillo Ramos Email and Phone Number

Data analyst at AWSDo you want me to check your logs? 🙂‍↔️

Working as a Data Analytics Engineer, I have worked on the support area providing customerassistance. This position helps me to develop my data skills, high understanding on how to interpretcritical functions and metrics within a customer environment, replicate and test issues, and managearchive data for customer and business purposes. Some of my key responsibilities were:• Pub/Sub to generate data stream• Data Analytics and big data analysis• Data pipelines

Responsibilities within this positions include customer service, analyze opportunity areas for my team,provide guidance on new joiners to follow best practices, handle customer-facing interactions on a daily basis.• Led the integration of a new ticketing software, ensuring zero disruption to customer service operations.• Automated repetitive tasks via macros and automations to decrease the time during troubleshooting.• Designed a comprehensive training program for customer service staff, leading to a 15% increase in positive customer feedback.

As Operations Manager, I supervised customer service staff, managed customer-facing interactions, andhandled ticketing for customer service requests. My key achievements include:• Enhanced ticket management system, reducing average response time by 20% and boosting customer satisfaction.• Optimized email workflows via advanced Outlook rules, macros, and categories, reducing email processing time by 30%.• Fostered team collaboration through regular meetings and knowledge-sharing sessions, leading to a 30%increase in shared bestpractices.• Designed and deployed customized SharePoint sites for various departments, improving document management and cross-teamcollaboration.