Anthony Castaneda Email & Phone Number

Bellevue, Washington, United States

Bellevue, Washington, United States

Seattle, Washington

- Worked with a team of IT professionals providing a range of support from end-user support, to server administration. Support covers a Windows and Mac OS X environment, and mobile devices such as Android and iOS.- Tracked and routed user requests, including documentation of resolution via our service ticketing system, Request Tracker, ensuring that SLAs.

Arlington, WA

- Worked with a team of IT professionals to provide various levels of support, from end user support to system and network administration.- Tracked help desk tickets and provide assistance with end user support using the PMOS Help Desk system.- Maintained and provided workstations and servers with Windows XP, Windows 7, Chrome OS, Windows Server, and Mac.

Marysville, WA

- Maintained surveillance throughout the Navy Exchange facilities, as assigned, to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques, including overt and covert Closed Circuit Television systems.- Provided consistency with established NEXCOM Loss Prevention/Safety policies.

Arlington, WA

- Installed, performed troubleshooting, repaired, and maintained computer equipment.- Provided end user support for all LAN-based applications.- Installed and configured workstations.- Maintained communication closets to ensure proper working conditions.- Provided first level computer support for all City employees.- Kept track and maintained computer.

Bachelor Of Applied Science (B.A.Sc.), Information Technology And Administrative Management, 3.58 Program Gpa

Graduated with a BAS in Information Technology and Administrative Management with a specialization in Cybersecurity.

Associate Of Applied Science (A.A.S.), Computer Information Systems

Activities and Societies: Asian-Pacific Islander Student Union Graduated with honors.