Anthony Castaneda Email & Phone Number

Bellevue, Washington, United States

Bellevue, Washington, United States

Seattle, Washington

- Worked with a team of IT professionals providing a range of support from end-user support, to server administration. Support covers a Windows and Mac OS X environment, and mobile devices such as Android and iOS.- Tracked and routed user requests, including documentation of resolution via our service ticketing system, Request Tracker, ensuring that SLAs are met.- Diagnosed and resolved technical hardware and software issues.- Redirected or escalated issues to the… Show more - Worked with a team of IT professionals providing a range of support from end-user support, to server administration. Support covers a Windows and Mac OS X environment, and mobile devices such as Android and iOS.- Tracked and routed user requests, including documentation of resolution via our service ticketing system, Request Tracker, ensuring that SLAs are met.- Diagnosed and resolved technical hardware and software issues.- Redirected or escalated issues to the appropriate teams our resources as needed, while providing input and assisting the point of escalation.- Provided technical onboarding for new hires in the organization and providing users with the necessary equipment for performing daily tasks.- Reported weekly to the Client Services Manager, while discussing feedback and possible IT solutions to optimize IT workflow.- Managed and maintained IT hardware and software inventory.- Created and executed change management requests as needed. Show less

Arlington, Wa

- Worked with a team of IT professionals to provide various levels of support, from end user support to system and network administration.- Tracked help desk tickets and provide assistance with end user support using the PMOS Help Desk system.- Maintained and provided workstations and servers with Windows XP, Windows 7, Chrome OS, Windows Server, and Mac OS X operating systems to staff and computer labs.- Diagnosed technology malfunctions and carrying out repairs, while… Show more - Worked with a team of IT professionals to provide various levels of support, from end user support to system and network administration.- Tracked help desk tickets and provide assistance with end user support using the PMOS Help Desk system.- Maintained and provided workstations and servers with Windows XP, Windows 7, Chrome OS, Windows Server, and Mac OS X operating systems to staff and computer labs.- Diagnosed technology malfunctions and carrying out repairs, while also performing preventative maintenance on technology equipment.- Maintained inventory of equipment and records of software licenses.- Assisted in providing training to district personnel in the operation of computers, while promoting and practicing professional growth and development.- Observed strict confidentiality regarding student and personal information. Show less

Marysville, Wa

- Maintained surveillance throughout the Navy Exchange facilities, as assigned, to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques, including overt and covert Closed Circuit Television systems.- Provided consistency with established NEXCOM Loss Prevention/Safety policies, procedures and standards, detect and detain individuals suspected of shoplifting. Investigates other suspected incidents of fraud… Show more - Maintained surveillance throughout the Navy Exchange facilities, as assigned, to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques, including overt and covert Closed Circuit Television systems.- Provided consistency with established NEXCOM Loss Prevention/Safety policies, procedures and standards, detect and detain individuals suspected of shoplifting. Investigates other suspected incidents of fraud, waste and abuse, as directed.- Maintained absolute confidentiality of all investigative research and case information.- Maintained physical security of NEX facilities, adhering to site specific opening/closing procedures, key controls, electronic article surveillance policies, and intrusion detection system alarm control sand response procedures.- Maintains fire/safety controls and precautions by conducting inspections, as directed, of fire suppression systems, emergency equipment, and potential workplace hazards. Show less

Arlington, Wa

- Installed, performed troubleshooting, repaired, and maintained computer equipment.- Provided end user support for all LAN-based applications.- Installed and configured workstations.- Maintained communication closets to ensure proper working conditions.- Provided first level computer support for all City employees.- Kept track and maintained computer equipment database.- Prepared change management reports.

Bachelor Of Applied Science (B.A.Sc.), Information Technology And Administrative Management, 3.58 Program Gpa

Graduated with a BAS in Information Technology and Administrative Management with a specialization in Cybersecurity.

Associate Of Applied Science (A.A.S.), Computer Information Systems

Activities and Societies: Asian-Pacific Islander Student Union Graduated with honors.