Alexander Castrillo Email and Phone Number
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A tech professional with a decade-long foundation in delivering quality code and exceptional customer service, I am now channeling my expertise into the realm of cybersecurity incident response. My passion for technology is matched by a commitment to safeguarding digital landscapes and a curiosity that drives me towards the intricacies of penetration testing.Experienced with cloud infrastructures and enterprise-level environments, I am eager to deepen my involvement in cybersecurity. My goal is to contribute to robust security measures and proactive defense strategies, continually advancing my skills to meet the challenges of an ever-evolving cyber landscape
Clear (Clearme.Com)
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Cyber Security Incident Response Analyst IiClear (Clearme.Com) May 2023 - PresentNew York, Ny, Us
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Senior Customer Service AssociateStova Feb 2023 - May 2023New York, New York, Us -
Solutions ConsultantStova Nov 2021 - Jan 2023New York, New York, Us
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Cyber Security Implementation EngineerBarracuda Msp Jul 2021 - Jun 2022Chelmsford, Ma, Us -
Cyber Security Enablement EngineerSkout Cybersecurity Apr 2021 - Aug 2021New York, New York, Us -
Partner Success AssociateSkout Cybersecurity Aug 2020 - Apr 2021New York, New York, Us
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Customer Support Team Lead, ApplicationsAventri Oct 2018 - Aug 2020New York, New York, Us
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Client Support SpecialistAventri Nov 2016 - Oct 2018New York, New York, Us
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Site Reliability Engineer (Contract) In The Technology, Strategy, And Incubation TeamBridgewater Associates Jan 2016 - Nov 2016Westport, Connecticut, UsWorking closely with the developers on configuring and deploying MacBook Pro using JAMF.Developing strategies and workflows on making the deployment of the MacBook pro in our cloud environment.Troubleshooting and configuring MacBook Pros in the developer environment.Knowledge Management in regards to the documents needed for new developers working in our cloud. -
Mobile Support ConsultantBridgewater Associates Mar 2015 - Dec 2015Westport, Connecticut, UsEnterprise level mobile device management. (1600+ employees and consultants)Work with the setup and deployment of iPads to the entire company (1600+ employees and consultants)Work with the service desk on iPad errors, issues, bugs, etc, as a level 2 technicianWorked on MDM servers (MobileIron) along side the server team to enroll and deploy security certificates and iPad configurations.Helped develop and plan the deployment / iPad refresh project.
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Technical TrainerDatto Inc. Oct 2013 - Oct 2014Norwalk, Connecticut, UsTrained Technicians, new and old, on: Linux Command line Basics, ZFS, Datto’s Proprietary command line tools, Windows Administration, Customer Service, RMM and PSA ToolsDeveloped and redesigned internal trainings, including Technical Support Representatives, Engineers, and Sales Reps. Content writing on: New Datto products or major releases, ZFS, Linux, New ProjectsTraveled around the country and to the UK to train Datto Partners as well as International branches of Datto Inc.Assisted in the opening of the Datto Rochester Offices -
Technical Support EngineerDatto Inc. Apr 2013 - Oct 2013Norwalk, Connecticut, UsStarted as a Level 1 Support Representative and was promoted to Level 2 Support Engineer then to Internal Training24x7 Support Datto BDR SupportLinux / Windows Administration. Windows Server 2003 - Windows Server 2012Worked and managed ZFS FilesystemsDisaster Recovery management and workAccolades include: Number 1 in Calls answered, in Good Ratings, Tickets answered and solved.
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Technical Support RepresentativeDatto Inc. Sep 2012 - Apr 2013Norwalk, Connecticut, UsBusiness continuity. Linux based supportVBox, VMware, hypervisor supportCloud support
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Jr. Web DeveloperInnovative Network Solutions Corp Sep 2011 - Jul 2012Stamford, Ct, Us• Entry Level iOS Application Development• Web Design and Deployment• Entry level work in Xcode• Photoshop / Dreamweaver work to update websites based on client needs• SEO work based on client's needs• PHP work• Custom CMS work based on client requests• CSS / HTML / Java / Javascript • Wordpress / Joomla / Drupal / Moodle / LAMP experience -
Network Operations Center TechnicianInnovative Network Solutions Corp Mar 2011 - Oct 2011Stamford, Ct, Us• Creation of play books for use in the NOC• Hardware and software support• Remote client support.• Entry level Active Directory use• BES Support• Citrix Support
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Apple GeniusApple Apr 2008 - Jul 2010Cupertino, California, Us• Apple Hardware and Software Troubleshooting• Customer service and support• Retail knowledge and support• Mentoring new employees• iOS (iPad, iPhone, iPod Touch) service and support.
Alexander Castrillo Skills
Alexander Castrillo Education Details
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Rochester Institute Of TechnologySoftware Engineering
Frequently Asked Questions about Alexander Castrillo
What company does Alexander Castrillo work for?
Alexander Castrillo works for Clear (Clearme.com)
What is Alexander Castrillo's role at the current company?
Alexander Castrillo's current role is Cybersecurity Incident Responder | 10+ Years of Customer Service Excellence | Aspiring InfoSec Leader | Protecting Data and Defending Against Threats.
What is Alexander Castrillo's email address?
Alexander Castrillo's email address is acastrillo87@me.com
What is Alexander Castrillo's direct phone number?
Alexander Castrillo's direct phone number is +120345*****
What schools did Alexander Castrillo attend?
Alexander Castrillo attended Rochester Institute Of Technology.
What are some of Alexander Castrillo's interests?
Alexander Castrillo has interest in Social Services, Economic Empowerment, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Alexander Castrillo known for?
Alexander Castrillo has skills like Cloud Computing, Iphone, Linux, Ios, Technical Support, Windows Server, Hardware, Vmware, Computer Hardware, Troubleshooting, Networking, Windows.
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