Andy Castro Email & Phone Number

United States

Portland, Oregon, United States

Portland, Oregon, United States

Provided support for Coinbase Customers by investigating, troubleshooting and resolving customer issues across multiple channelsManaged, prioritized, and responded to Tier 2 issues, inquires, and escalations Communicated with internal and external stakeholders in an effective, tactical, and empathetic mannerProactively drove impactful changes across workflows, policies and tools by working with internal support teams and vendor partners Provided white glove support to our highest priority global clients through email in an articulate and empathetic mannerWorked with customer advocacy to operationalize and standardize new and existing policies, processes and procedures

Portland, Oregon, United States

Supported multiple departments in the credit union - Member Service, Loans, Contact Center, Accounting, Cards, and Member Solutions Designated business account specialist creating accounts and loan applicationsInitiated Standard Operating Procedures for multiple departmentsStreamlined business procedures eliminating excess documentation

Portland, Oregon, United States

Performed monthly and quarterly audits to stay in complianceLed and supported 6 employees at the Portland Branch locationAdministrative duties - create scheduling, direct phone calls, order office supplies, and maintain employee vacationsOpened consumer and business accounts, processed loan applications from start to finish and process title documentationActive Manager in absence of Branch Manager