Ana Carolina B.

Ana Carolina B. Email and Phone Number

SALES and PROMOTIONAL SPECIALIST @ The Ricky Joy Company
Fort Mill, SC, US
Ana Carolina B.'s Location
Charlotte Metro, United States
About Ana Carolina B.

Experienced professional leading work teams in B2B customer service and sales, specializing in managing distributor channels and creating strategic plans. I possess a robust understanding of process optimization, which can enhance company performance, elevate customer satisfaction, and foster a positive organizational climate while facilitating the implementation of digital transformation processes.

Ana Carolina B.'s Current Company Details
The Ricky Joy Company

The Ricky Joy Company

View
SALES and PROMOTIONAL SPECIALIST
Fort Mill, SC, US
Website:
rickyjoy.com
Employees:
40
Ana Carolina B. Work Experience Details
  • The Ricky Joy Company
    Sales And Promotional Specialist
    The Ricky Joy Company
    Fort Mill, Sc, Us
  • Gtd Chile
    Digital Account Expert
    Gtd Chile Feb 2022 - Aug 2023
    Metropolitan Region Of Santiago, Chile
    I pioneered the functional design in GTD’s Digital Transformation process, leading projects that support the company’s global operations, aligned with emerging trends and current business models.
  • Gtd Chile
    Business Customer Service Lead
    Gtd Chile Aug 2021 - Feb 2022
    Metropolitan Region Of Santiago, Chile
    I supervise the administrative management, attention, and retention of B2B customers, ensuring quality standards, service levels, response times, case resolution, and customer retention.
  • Gtd Chile
    Customer Service Chief Business Loyalty
    Gtd Chile Nov 2019 - Feb 2022
    Metropolitan Region Of Santiago, Chile
    I manage post-sales services for B2C customers, ensuring high service levels, quality standards, and effective problem resolution through various channels, including contact centers, back office, and commercial claims.
  • Gtd Chile
    Business Customer Contact Center Coordinator
    Gtd Chile Aug 2018 - Nov 2019
    Metropolitan Region Of Santiago, Chile
    I lead the second-level customer service platform for corporate clients, focusing on multichannel solutions to address needs at first contact. I improve processes to increase operational efficiency and customer experience.
  • Cantv Telecomunicaciones
    Regional Coordinator Of Sales And Customer Service – Corporate Clients
    Cantv Telecomunicaciones Jan 2013 - Dec 2017
    Venezuela
    I direct sales and customer service for B2B, B2C, and distribution channels.
  • Cantv Telecomunicaciones
    Sales Consultant And Distribution Channel Management – Smes
    Cantv Telecomunicaciones Feb 2003 - Dec 2012
    Venezuela
    I manage the acquisition, preparation, and launch of new distribution channels for sales and telecommunications service support, focusing on B2C clients. I achieve significant revenue growth through strategic partnerships and market expansion.

Ana Carolina B. Education Details

Frequently Asked Questions about Ana Carolina B.

What company does Ana Carolina B. work for?

Ana Carolina B. works for The Ricky Joy Company

What is Ana Carolina B.'s role at the current company?

Ana Carolina B.'s current role is SALES and PROMOTIONAL SPECIALIST.

What schools did Ana Carolina B. attend?

Ana Carolina B. attended Universidad Del Zulia, Universidad Rafael Urdaneta, Universidad De Chile.

Who are Ana Carolina B.'s colleagues?

Ana Carolina B.'s colleagues are Daniel Manosalva Valderrama, Ana Monica Espitia, Al Tir, Luis Palma, Ana Maria Velasquez Caicedo, Michelle Maravilla, Angelica Loewen.

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