Responsible for writing and refining functional requirements related to Customer / Contract Management and Chargebacks Processing. Created functional designs and test scripts for system updates, issue resolution and opportunities. Responsible for writing and executing test scripts while identifying and troubleshooting system defects. Worked closely with the technical and business teams, as well as the Model N system experts, to ensure functional requirements are accurately implemented. Provided updated User Guide and SOP’s to client based on new system functionality. Communicated and worked closely with the client’s customers and internal technical support to ensure that any EDI and other system related issues are resolved timely. Led daily meetings with business users, technical support, outsource team, and other stakeholders as needed.

Conducted review of client organization to provide recommendations for updates needed to resolve issues, create more efficient processes, and improve performance.Updated and revised client SOP's.Conducted system training as needed on Model N Revenue Manager (Flex.)Established metrics for the organization.Connected stakeholders within the process to ensure open communication.Assisted with organizational long-term strategic planning.Advised client on resource needs.

Provide leadership for the timely and efficient payment of 18 million transactions totaling $3.5B in chargeback claims to trade customers; ensuring that the distinctive requirements for each business unit are adhered to. Manage the overall chargeback relationship with approximately 70 distributors to optimize the process of chargeback adjudication, minimize chargeback write offs, and to successfully handle disputes. Contribute to strategic planning projects and formulate long-term business plans.Managed a staff of 26 colleagues including three managers that interacted with Wholesalers, IDN's, GPO's and other contracted entities.Led, managed, and executed due diligence activities in connection with mergers and acquisitions resulting in integrated processes and staff within a combined department.Led and participated in several cross functional projects i.e. System Implementations and Updates,Standard Operating Procedures creation and updates, and Team Process Efficiencies.Increased Right First Pass to 98% from 90% the prior year; Eliminated open WIP lines over 30 days; Reduced the number of credit memos issued for each debit memo issued to three or less.Led regular customer meetings that resulted in a 60% reduction in the number of automatic chargeback deductions taken over two years.Led cross functional business collaboration meetings with trade customers and internal stakeholders to provide contract updates, chargeback data, and to resolve customer and process opportunities. Transitioned work to; Managed and supported a 3rd party Offshore Outsource organization of one manager and 12 colleagues in addition to onsite staff.Transitioned department of colleagues from the corporate location to the Shared Service Center.

Interacted daily with manufacturer's representatives and patients and their insurance companies on complex reimbursement issues.Recruited, hired, and managed a staff of 20 who determined patient eligibility, processed chargeback submissions, handled Medicaid billing, and filed insurance claims.Reduced bad debt by 47% within 6 months of making process improvements.Developed monthly metrics based on departmental goals.Provided requirements to and conducted testing with project team during implementation of newshipping and tracking system.

Evaluated and reviewed credit applications submitted by potential customers for credit line in accordance with
company policy utilizing various trade references.Prepared legal and bankruptcy documentation for Collection agencies.Managed office staff that performed Collections, Customer Service and Cash Posting.Identified inefficiencies within the department and put improved processes in place which resulted in an
approximate 20% reduction in headcount.