Anthony Brown Email & Phone Number

Proven Service Desk Manager with 10+ years of experience leading and motivating teams to deliver exceptional IT support. Skilled in problem-solving, incident management, process improvement, and communication. Adept at building strong relationships with stakeholders and fostering a collaborative work environment.Highlights:• Increased first-call resolution rate through effective knowledge base development and staff training.• Successfully implemented a new ticketing system, resulting in an 82% reduction in ticket resolution time.• Reduced service desk downtime by 90% by proactively identifying and resolving potential issues.• Cultivated a high-performing team, recognized for exceeding customer satisfaction targets by 22%.• Strong communication and interpersonal skills, adept at building rapport with diverse stakeholders.