Retail- customer service Dry cleaning and pressingLaunderedHealth and safety

-Inbound calls dealing with billing enquires -Proactively and tailoring the clients needs for the correct tariffs-Investigating if there is a leak or problem and adjusting account accordingly-Using Rapid billing system -Adhering to the Director General for the Water Act 1991, to resolve issues avoiding repeat contacting

-Delivering World Class Customer Services in the worlds most famous Pharmacy -Product Knowledge over a wide range of brands and products-Ongoing training with brand ambassadors -Stock levels and replenishment

Customer Service Representative for Agon in a FCA approved non advised role Managing incoming phone calls, post and emails for customers enquire and questions Cancelling, updating and managing customers accounts Raising complaints and raising and forwarding claims Working in line with the FCA and FOS guide lines and governing principles

Debiting and Crediting Account Collecting and correlating daily reports and information Data base and screening Training and tests Delivering excellent Customer Service KPI'sSkillsHigh degree of accuracy Computer skills Team working and Self motivated learning Personal and Team objectives Compliance and RegulationAdministrative

Luxury retail for a international profile company.Induction corse and regular trainingCustomer service sales, refunds and exchangesQuarterly and annual KPI and appraisalsTraining new starters and training in new procedures and productsCash and eft reporting using Nesoft platformStock taking and replenishmentRunner up in 2012 'Golden Capsule' coffee tasting competition First Aider

Opening and Closing Store ProceduresSetting up and closing of tills and relaying the information daily to head officeSetting up of displays and merchandising Delegating daily tasks to other staff membersTraining Staff on new products and promotions

Data inputting, checking and cross checking and investigation Delivering world high class initiative customer service in HarrodsWorking with many of the store individual department on logistics and deliveryBeing part of the winner of the best departmentUsing internal and external telephone and email assistance in a professional mannerDealing with international clients

Working and a senior customer service for a large organisation Meetric.com.Taking on escalated customer inquiries and complaints both on the phone and by email. Explaining the companies policies and explaining what their stance and situations that they were in. Always being empathetic and understanding when they were not clear about the agreements that they had signed up for.Helping with any technical problems in a plain and simple manner, walking them through updating (Mac and Windows). Also on profile management how they could improve their prospects.Checking over uploaded photos and profile blogs that they were in line with the terms and conditions for the website. Then if they were not clear following up.

Selfridges and Harrods Store ApprovalDaily time and sales data keepingProviding counter cover for major luxury brands:Cote- Prada, Con de GarsconClarins- Skin Care and Theirry MulgerChanelProctor and gamble- Gucci and Stella McCartneyKGA- Jean Paul and Surge LutainsCreedEstée Lauder- Tom FordWorking on promotion and sales

Created and updated customer accounts on in-house computer system Matched products to customer requirements Accurately processed cash and card transactions and banked daily takings Received deliveries and reconciled them to invoices Served customers politely

- Making out bound calls to Customers on the BT Internet and Vision Packages- Having key daily self targets - Working to team targets- Handling objections on the telephone

-Marking down sale items- Delivering exceptional Customer Service- Visual Merchandising - Enrolling clients to the Client Program

- Screening incoming calls and directing them to appropriate departments- Welcoming and settling in clients and informing that they had arrived- Photocopying, filing, general administrative duties

Working on customer sevices prosessing refunds and returnsRestocking and facing up displaysProsessing VAT refundsWorking tempory in the Cash Prossessing office

Training Squad exam and training new starters on their placesEmployee of the year 2006, winning front row seats to destiny's Child, earls court.