Michel Accad Email & Phone Number

Dubai, United Arab Emirates

Egypt

• Promoted my courses to corporates & service providers.
• Prepared TNA surveys.
• Designed my own training materials following the Active Learning methods.
• Delivered training sessions in Customer Service Skills, Negotiation Skills, Presentation Skills, Communication Skills, Adopting Change Mindset, Time & Stress Management and Selling Skills for Retailers.
• Following-up with clients using surveys and post assessments.

Cairo, Egypt

Cairo Governorate, Egypt

• Researched organizations online & offline to identify leads.
• Contacted potential clients via emails and phone calls.
• Conducted meetings to research clients’ needs, quotations and contracts.
• Participated in developing new products and programs.
• Developed sales goals with the rest of the team and followed up with KPIs.
• Trained personnel for developing their skills.

Egypt

• Designed and delivered training sessions to distributors’ sales force, GROHE personnel, consultants, architects, contractors, interior designers, installers and plumbers.
• Established policies and procedures for the After Sales dept.
• Solving main issues resulting from major defects in products.
• Ordering spare parts orders.
• Answering all technical inquiries from project department and offering out-of-the-box solutions for special requests.
• Prepared technical submittals for sales’ proposals in projects.

Egypt

• Organized and delivered classroom lectures to students.
• Evaluated students’ class works and assignments.
• Classroom management.
• Developed English lesson plans according to Berlitz curriculum.
• Performed as a “True Beginner” instructor which is a customized program.

Egypt

• Analyzed equipment failures & identified root cause to prepare problems’ resolutions.
• Ensured compliance to all standardized processes.
• Supervised effective performance inside the workshop.
• Following up the implementation of safety measure inside the workshop.

Egypt

• Performed maintenance processes in two workshops: HARLEY-DAVIDSON & Korean bikes HYOSUNG.
• Prepared spare parts orders.
• Issued invoices for customers.
• Provided technical support.

Bs, Faculty Of Engineering, Mechanical Power Department, Good

Master Of Business Administration - Mba, Business Administration And Management, General

Thanaweya Amma - High School, Science, 94%

Master Of Business Administration - Mba, Strategic Management, A