Award winning Senior Director in Access and Patient Services with progressive titles/experience, demonstrating a track record of achieving results within the biotechnology and pharmaceuticals sectors. Proficient in orchestrating product launches for Ultra-rare and Rare Orphan diseases, while establishing and then overseeing scalable internal, external or hybrid case management/reimbursement teams and patient support programs. My primary emphasis is on collaboration, relationship building and listening to the voice of the patient, caregiver and HCP when building a new support program. Success lies in ensuring easy access to program offerings, working with a strong sense of urgency, and consistently surpassing customer expectations. These principles form the foundation for constructing the patient journey, with a key focus on meeting patients where they are to enhance adherence metrics. My approach centers on recruiting the right talent and then nurturing and empowering them to reach their full potential, thereby fostering a winning business model.Most recently at Ipsen, I was able to be a rare disease subject matter expert and had the opportunity to step away from the day-to-day patient services operations and focus on strategy, innovation and the patient/caregiver and HCP experience for their Rare, Neuroscience and Oncology divisions.