Amanda Colunga Email & Phone Number

Charlotte, North Carolina

• Coordinate training for newly opened facilities and community partners• Verify user training to ensure that team members have completed required training before being granted Epic access across the Novant Health Medical Group footprint• Assist users and leaders in determining correct security templates and training requirements according to their needs• Manages training team Outlook mailbox and service-now incidents, ensuring timely and accurate responses to customers in relation to training and access requests, along with production technical questions• Initiating and maintaining interdepartmental relationships throughout the organization to provide support across three states and 600+ clinic locations• Design and maintain department SharePoint pages

Blakeney Family Physicians

Verified patient demographics before appointments, checked patients in for scheduled office visits and confirmed insurance coverage. Answered incoming calls and referred messages to appropriate staff members. Scheduled appointments, resolved basic billing and customer service requests.

Charlotte, North Carolina Area

Verified patient demographics before appointments, checked patients in for scheduled office visits and confirmed insurance coverage, managed and sorted incoming medical record faxes for providers. Confirmed that insurance requirements were met with respect to referrals for specialty care visits.

Charlotte, North Carolina, United States

Responsible for requesting and summarizing client medical records, handling phone calls, drafting pleadings and correspondence.

Charlotte Community Health Clinic

Maintain and update patient demographics in practice management database\Train, supervise and support volunteer, experiential learning students and staff members in workflow and how to use EPIC and Carescope.Assist staff during transition from Carescope to EPIC for patient management. Manage social media presence across Facebook and Twitter to generate community engagement.Draft and update clinic forms as needed.Worked with board members to generate multimedia presentations for fundraising events.Coordinate patient correspondenceCreate and update clinic forms as neededFinancially screen patients for clinic eligibilityFill in for absent staff members as neededDevelop cost- and time-saving measures for clinic day-to-day activitiesGreet and assess needs of patientsSupervise and train office volunteers and studentsMaintain paper medical records before and after patient visitsProvide bilingual supportDevelop and track grant funded programsProcess prescription refill requests and radiology orders

Process customer ordersWork on the book floor to assist customers as needed

Assigned to the Gifts, Linens and Shoe departmentsResponsible for opening and closing the departmentsWorked as cashier and at the Customer Service Desk

Accompanied attorneys to court dates to observe and take notesFiling and general office workTranscribed and prepared letters to clients and others

Certificate Of Paralegal Studies, History

Bachelor Of Arts, History

High School Diploma

Certificate Programs, Paralegal

Certificate of Paralegal Studies