Jeremy Perkins Email & Phone Number

Seattle, Washington, Us

Seattle, Washington, Us

Implementation and training for SAP EnableNow

All aspects of Operations control and Service Delivery for Commercial and Residential events. Oversee teams of Field Services experts, interface with community leaders and I get to drive big trucks.

Seattle, Wa, Us

Working on the Amazon Expansion teams with Amazon World and Global Store focus.

Bellevue, Washington, Us

Managed migration of web pages for OEM Group (MyOEM platform migration to DPC). Worked with Marketing & sales, engineering teams on both old and new platforms. Determined Project timeline, participated in daily triage calls, logging bugs & testing solutions. Delivered against timeline as ability of new platform allowed.Managed ESBI team at Microsoft with several stakeholders and dependencies across multiple organizations. Provided End-to-end Program Management for the following areas: One Profile & One Services, Order to Cash & Operations BI, Future State BI, WWTK, Compass One, & SDT. Managed SMSGR BI team at Microsoft with SQL based analytics. Team consisted of 6 SQL developers, 2 reporting developers and a Technical Lead. Assessed MS goals, led team scrum meetings, determined sprints and managed against schedule.

Kirkland, Wa, Us

Group Manager responsible for providing a Managed Services engagement in the Messaging Identity and Provisioning teams (Office 365 dedicated environment) at Microsoft. Directly Manage Incident Response Team, Run State Team, QPS Team and several SME's/PMs on the account. Also responsible for the SQL test (APS/PWA) team.Responsible for 15 direct employees and over 70 indirect employeesLiaise with Microsoft FTE's in different groups and organizations to develop and maximize efficiencies.Provide direction and guidance on goals for monthly, quarterly and annual achievement.Provide technical oversight on engineers through the engagementResponsible for locating and developing new opportunities at Microsoft

Waltham, Massachusetts, Us

Pre-sales:Technical AssessmentsEngagement Scope definition Writing & delivery of proposalsClient meetings

Recruited to optimize Account Management & Managed Services departments and manage customer satisfaction. Architect and refine policies and processes for department. Managed 18 direct professionals in the Greater Seattle Metro area.Key Contributions as Dir of Managed Services:- Management team for Merger of Seattle Computing- Developed and Implemented Service Delivery protocolso Created Emergency/afterhours response process for Managed Services and Professional Services departments o Management by Exception standards & KPIs- Implemented new Documentation standards across all clients- Worked with executive staff to develop service offerings & standard platforms

With ultimate responsibility for over 100 Managed Service Accounts, oversaw the Account Management team formation & strategy, set goals and managed against metrics for ultimate client satisfaction. AM team's goal was to ensure the clients got everything they needed out of technology today while planning for the future. Accomplished this with regular interactions with our clients and became their advocate within Arterian. Having their best interests at heart, AM did everything possible to make their IT pains disappear.Management team for acquisition of Titanium Ant, LLCResident ConnectWise GuruDeveloped vCIO service offering

IT Business Consulting

Kent, Washington, Us

Tacoma, Washington, Us

-Manage Service Center Operations-Manage Project Management Office -Managed MS Partner relations-Implement ConnectWise CRM

Las Vegas, Nevada, Us

Finalized implementation of ConnectWise with emphasis on QuickBooks integration.

Us

Seattle, Wa, Us

Charlotte, Nc, Us

Mba, Business Administration

Bs, Computer Science