I oversee the Hospitality department's monthly management accounts production including overseeing payroll, managing supplier payruns and dealing with account queries. With our experienced and expanding team we are able to accommodate any size hospitality establishment easily and effectively into our cloud based operation.Using our bespoke online software and data capture forms we can easily manage your business right from the word go to ensure you get the information you need when you need it. With great people skills and years of experience dealing with customer service behind us, we pride ourselves on creating & maintaining excellent customer relations. My other responsibilities include:- Strategy planning & implementation- Business development- HR development & implementation- H&S management

I lead my team to be highly motivated and create a performance driven culture in store by providing high quality training and delivering exceptional customer service through coaching and performance management.My team and I regularly achieve the company KPIs and we are consistently one of the top performing stores in our area and the company.I also control the stores operational costs and have been advanced employee relations trained so can hold disciplinary & grievance hearings within the company.I have regularly undertaken additional project work on behalf of the area manager, giving presentations at area meetings, hosting conference calls and one to one sessions with other managers on projects for improving conversion, creating and managing ideal rotas and improving the area customer satisfaction.