Alexandra (Diamond) Birtalan Email & Phone Number

Cleveland, Ohio

New Albany, Ohio

Working on a corporate and executive level with daily procurement tasks that involve cutting maximum costs, tracking certificates of insurance (vendor and tenant), making sure the portfolio is utilizing the GPO’s put in place (Avendra and CoreTrust), creating a catalog system for a one source shop stop, renovating hotels, and working with construction on building materials, codes, and timelines. Dealing with vendors on a daily basis and making sure the relationships are positive and handling the vendors that we no longer deal with in a delicate/professional manner. Hitting timelines with hotel renovations and making sure all of the goods I have procured (casegoods, wall vinyl, carpet, etc..) are being managed well per code and the logistics are put in place for the GC’s. Making sure that the limits required for vendors and limits required by lease for tenants are being met for certificate of insurance qualifications. Creating a system (ifastrack) and making sure the company is now footing the system with close to perfect results (over 96%). Traveling over 50% of the time from NY to Florida, being on time, working extended hours, and weekends when necessary.

Dublin, Ohio

Managing a front office staff of about 12-15 employees, hiring/firing, putting daily objectives and goals in place, ordering inventory for the gift shop/office supplies, handing all upper level guest complaints and responding to reviews, as well picking up shifts when needed and making sure the hotel is up to speed from the front of the house to the back. Communicating with guests in a professional manner whether it is a positive or negative comment. Making sure our guests are well taken care of, and that our occupancy keeps coming back (83% or more). Reporting and meeting labor costs, as well as ADR being up to where it needs to be to hit bonuses. Constantly putting new rules into place to making the hotel the number 1 in the area, and making sure the employees are staying on top of their duties. Writing up or documenting employees when necessary, as well as rewarding them each month with better and bigger results. Being on time and over working when I am required to step up in place of absentees or because the job calls for extra work. Handling a high turnover rate industry and making employees want to stay, learn, and grow their careers.

Opening Soon - Residence Inn Fairlawn!

Working in a corporate office strictly involved with hotels. Taking the specs and purchasing under Marriott, IHG, and Hilton approved vendors. Ordering all goods, tracking all goods, and handling all the logistics. Working with timelines with construction, meeting deadlines, and handling codes. Being on property 2-3 days a week to receive all FF&E and OS&E products to make sure everything was handled and delivered well. Dealing with not only multiple brand representatives, but vendors as well on procuring the items and creating relationships. Being on time, working extended hours, and weekends when necessary.

Canton, Ohio Area

Working for the VP and the President of the company. Handling all incoming calls, ordering office supplies, relaying important messages, and assisting in daily operational needs. Tracking AR/AP through Quickbooks for all 13 hotels, as well as monitoring reviews and making sure they are up to compliance. Handling bank account numbers, top priority HR issues, and maintaining professionalism at all times. Making sure all of the communication is being handled properly, and that all GM’s are in the loop on upcoming changes. Being on time, working extended hours, and weekends when necessary.

Canton, Ohio Area

Dealing with guests on a daily basis. Making sure you are treating all the guests like it is their home away from home. Handing small amounts of cash, credit cards, and personal information. Making sure that sales, revenue, and front desk goals are being met. Dealing with guest complaints and relaying high level situations to upper management. Being on time and getting along with co-workers. Staying professional, evening with the guests are unhappy.