Chris Saunders Email & Phone Number

Rickmansworth

Hoddesdon

Dartford, United Kingdom

Completed high level requirements documents after liaising with stakeholders to confirm all requirements to feed into feasibility and detail requirements.Identifying and analysing problems and opportunities relating to the project, identifying and evaluating alternative solutions where appropriate for the new serviceWorked with external company to provide secure sign on using security token for serviceIdentify team and project risks and issues and develop appropriate resolution strategiesMaintaining effective relationships with the sponsor & key stakeholders throughout projects Completed the various documents required during the project. Confirming with all stakeholders business requirements and obtain sign off. Provide clear parameters for UAT so that testing is done which will be appropriate to obtain necessary information to ensure it matches the original project visionComplete UAT testing and liase with testing team on standard UAT testing for Online banking.Created customer documentation for new service including forms, guides, and lettersCreated Client Help Centre for Online helpCreated staff procedures intranet website for staff guidance and formsWork with business to create support teams for Online banking for secure messaging, back end support tool and work with telephone help centreProvide training to business teams on the Client product and support toolsDealing and building relationships with external suppliers (including contract negotiations)Act as point of contact for project from going live until full operational status is achieved Responsibility for test accounts & Regression test scripts within channelActed as a liaison between the business & IT with regard to any IT infrastructure changes that took place, to ensure all business concerns were coveredWorked with the IT programme office, monitoring and updating the internet change plan to ensure a working picture of all projects and changes was maintained.

Complete high level requirements document; liaise with stakeholders to confirm all requirements to feed into feasibility and detail requirements once it has been completed.Identifying and analysing problems and opportunities relating to the project, identifying and evaluating alternative solutions where appropriateIdentify team and project risks and issues and develop appropriate resolution strategiesMaintaining effective relationships with the sponsor & key stakeholders throughout projects Complete the various documents required during the project lifecycle using information obtained previously and ensuring it is completed within timescales. Confirming with all stakeholders business requirements and obtain sign off. Provide clear parameters for UAT so that testing is done which will be appropriate to obtain necessary information to ensure the product matches the original project visionDealing and building relationships with external suppliers (including contract negotiations)Act as point of contact for project from going live until full operational status is achieved Responsibility for test accounts & Regression test scripts within channelActed as a liaison between the internet channel business & IT with regard to any IT infrastructure changes that took place, to ensure all business concerns were coveredAchievements Successfully managed on behalf of the Internet channel the planning, delivery and launch of several online applications, recent projects include:Introducing Internet kiosks pilot into various branches Cash account launch onto Internet banking Removal of Customer verification process from registration to make it easier for customer to join internet Banking. With an income benefit of £400k p.a. and increase in customer acquisition of 53k p.a.Producing new Internet banking demo for siteChange request releases (bundles of change requests (each bundle approx 250k in value) managed through as a single project)

I worked for LloydsTsb from when i left school and joined in the branch network from counter up to managing a branch. From there i moved to Online banking and became a Business Analyst

Responsibilities included: Managing branch frontline team to allow senior branch manager to see customers and manage sales team Preparation of half year and yearly reviews of frontline teamManaging staff to help branch achieve branch sales targetAccount management and sales to customers

Cash ordering and management for both Cashpoints and tillsManaging branch team to allow branch manager to see customer and sellPreparation of half year and yearly reviews of teamManaging staff holding start of day meeting to attain sales target

Management and balancing of 5 of the busiest cashpoints in the UKBureau De change cashierPremises management of large branch including several refurbishments and introduction of BIT Responsibility for branch IT systems and staff training on introduction of new IT processes Customer account opening Dealing with and responding to customer complaints, both verbal and writtenFraud liaison officer dealing with all cases of branch fraud

Worked in Wembley, Park Royal and Chiswick branches covering the roles of; Responsibilities included: Building relationships with several large companiesBalancing of branches cashpoint Cash ordering and management for both Cashpoints and tillsManaging team of cashiersAssisting Sub manager with preparation of half year and yearly reviews of team Return / Unpaid cheque processingCustomer enquiries clerkCashieringProcessing of the customers cheques, credits etc taken in by cashiersDealing with cheque clearing and statements & filing