Jia Xuan F. Email & Phone Number

Singapore

Singapore, Singapore

Singapore

Front Office Department

Hong Kong SAR

Cross-trained across multiple departments, enhancing skills and knowledge across various hotel departmental operations Cucina - Restaurant, Bars & Events- Forbes 4 Stars Restaurant.- Trained and delivered service in accordance with Forbes restaurant standard.SAVVY - Restaurant, Bars & Events- Pre-opening team- Support management with the creation of SOPs &.

Singapore

• Outstanding Achiever for WY 18/19 (Service organisation level)
• Best Soldier of the Month - January 2020 (Unit level)
• Covering Chief Clerk, reporting to Commanding Officer.
• Handled unit administrative and human resources data.
• Handled confidential documents and details across HQ level.

Singapore

• Cross trained in Front Office and Food & Beverage departments
• Commended on TripAdvisor for excellent service.
• Part of the workforce in Front Office and Food and Beverage.
• Adapted to changing policies on a regular basis as property stabilizes after 5 months of opening after a rebrand.
• Managing guest complains, planning of service recovery and ensuring guest satisfaction throughout the stay.

Singapore

• Main responsibilities include preparation of drinks and ensuring the tidiness and cleanliness of the food and beverage outlet
• Meetings with management to brainstorm ideas such as providing samples to customers to attract sales.
• Actively engaged with customers and asked for feedback of food and beverages served and reported to management
• handled cashiering, the closing of the outlet and training of new trainees
• Increased personal knowledge and passion for preparation of coffee and chocolate

Bachelor Of Business Administration - Bba, Global Hospitality Management, Distinction

Specialisation in Finance

Diploma In Hospitality Management, Hospitality Administration/Management

Wqs Advanced Certificate In Food & Beverage Supervision, Hospitality Administration/Management