Cole Haddock, Mba, Csm, Cspo Email & Phone Number

Valley Forge, Pa, Us

Washington, District Of Columbia, Us

• Coordinated, designed, and implemented a small business network O365 and Meraki equipment.• Migrated email and file storage the Cloud using O365 and Box.net and implemented a Salesforce.com database.• Negotiated with multiple companies to provide the most reliable hardware and software services.

London, Gb

Grand Rapids, Michigan, Us

Luxembourg, Luxembourg, Lu

• Managed two CRM Business units with over 250 users and the OTRS support queue to resolve incidents, service requests, change request to meet acceptable SLA. • Implemented Dynamic dashboards based on hierarchy security reporting for Sales, Marketing and Leadership to display KPI metrics and designed charts to meet the KPI reporting needs. • Reviewed and developed solutions based on key users and lab managers’ specific functionality customization request. • Improved data quality by cleaning up over 30k invalid/missing CRM Fields and implementing a leads first sales process to insure data quality in CRM.• Organized onsite and in-person training of all CRM users.

Norfolk, Va, Us

• Deployed, Configured and Supported Microsoft Dynamics CRM 2016 on Premise IFD Instances.• Collaborated with Development and Support teams to support multiple CRM Environments.• Identified major software problems and documented requirement for Development Team.• Managed Tier 1 & 2 tickets using Parature, JIRA, and TFS concerning platform and end user issues.• Developed custom workflows, validated customizations, tested and implemented final solutions in Production.• Wrote custom SQL Scrips for data exports and conversations between platforms.• Designed and implemented SharePoint site for four product divisions to increase collaboration.• Installed and configured ClickDimensions solutions for MS Dynamics 2016.

Saint Paul, Minnesota, Us

• System Admin for MS Dynamics 2015 (upgraded to 2016), increased utilization of CRM by system users by evaluating their needs, recommending changes to operating procedures and implementing a new workflow process for operations, and training everyone on the process. • Monitored data quality and communicated errors when found to systems user to be corrected.• Customized CRM by building forms, screens, views, workflows, reports, charts and dashboards.• Analyzed the network of PADnet devices to find out the utilization by industry and find customers that would quality for an upgraded PADnet device. • Established a process to optimize different EMR system(s) to find more patients to be evaluated for a PADnet study and ID other patients that are at risk for PAD and CVI based on billing codes.• Performed all the analysis for the Advanced Analytics program to track the life cycle of a patient having a PADnet study through a higher level diagnostic study ending in an interventional surgery.• Maintained updates to the company website, administer for O365, and SharePoint, and MDM.

Alexandria, Virginia, Us

• Served as the primary in-house application, data analyst and data entry specialist in addition to serving as the Network Administrator.• Supported the implementation of ProTech –Association Management System and configuration/customization of Microsoft CRM 2011 and UX online.• Configured membership account pages using MX Online Solution from Protech.• Assisted with the launch of Commongroundalliance.com, configured and uploaded content using Drupal based CMS and coordinated with developers on the project.

• Developed automated parking and boat launch system for the police to utilize license plate recognition to enforce parking laws.• Completed a $4 million dollar harbor rebuild project on time and under budget. • Recovered 40K in extremely past due accounts within five months.

• Solved network infrastructure problems by upgrading computers, server, and networking devices; changed Internet and phone providers which increased the performance of business.

Washington, Dc, Us

• Engage in constituency services; responding to constituents; reading and logging mail/letters into Fireside21; talking to constituents and voicing their concerns to their Representative.• Drafted letters and Memo covering legislative issues for the Congressman

• Ran a successful Small Business by: preforming market evaluation, implementing efficient operations, analyzing financials, executing marketing strategy, building vendor relations, solving logistical problems, discharging human resources, and maximizing profits.• Maximized profit by expanding client base and reducing overhead cost to achieved 23% increase in annual revenue.• Negotiated shipping rate with major airlines to determine the quickest, most reliable, and cheapest shipping routes.• Coordinated delivery of 7,000lbs of fresh Wild Alaskan Sockeye Salmon to vendors in Arizona, Michigan, and California.

Fort Mill, Sc, Us

• Traveling Computer Network Technician• Migrated multiple desktops computers from windows XP to windows 7 • Installed and configured NAS units• Upgraded Printers and UPS systems

Managed schedule for a 12 member team of Alarm Technicians Verified, connected and tested security devices for over 60 SunTrust ATMs

Washington, Dc, Us

• Track, analyze, and interpret critical economic issues that are affecting Serbia today and report these issues to the chief economic officer. • Organize economic events with Serbian government for the US Ambassador.

Washington, District Of Columbia, Us

• Acquired and validated more than 200 internship placements and developed 35 connections for new internships on Capitol Hill.• Standardized and improved the reliability of 15 years of data in an antiquated database management system.

Bellevue, Wa, Us

• Assisted customers to select products and services based on their preferences and needs. • Answered customer queries pertaining to products and services available. • Provided suggestions to managers about merchandise display in order to promote sales. • Recognized as top seller consecutively month over month.

• Curated a team by conducting hiring for a chain of 19 stores in the Washington, D.C. region, understanding the individual requirements of each store while weighing the overall needs of the entire district.• Maximized profit and increased annual revenue by 25% by training sales teams, building corporate and government relationships.• Learned the business from the ground up and dove deep into the interstices of an international franchised business, and over time, successfully rose to the top tier district team management.

• Assisted store manager in sales and operations for a top 1% volume store.• Implemented the company's sales process, which included intensive one-on-one customer service to identify and respond to customers' needs.• Demonstrated sales behaviors that support long-term customer relationships.• Supported district by covering stores in need of management coverage.• Led by example in greeting customers and providing personalized customer service.

• Operated throughout middle-Tennessee• Cisco Switch Installation Network Technician• Professionally installed Cisco routers and switches for region's banks.• Provided site evaluations to determine installation needs.

• Served as store's lead expert in all aspects of wireless service and products.• Provided excellent customer service to all customers. • Involved in all aspects of building and growth of a successfully franchised business of over 3,500 products.

• Coordinated Treasury-wide special programs featuring leaders in finance, business, and other industries.• Assisted with the coordination the G-7 Finance Ministers meeting in Washington, DC.• Served as Secretary for the 2008 inter-agency Holocaust Remembrance Committee.

Clarksville, Tn, Us

Work-Study• Developed educational and social program activities to enhance student's knowledge of Hispanic culture.

• Built and repaired computers for Dickson County High School.• Trouble-shooter for problems with computers and networks, and wired classrooms to the campus network.

Master Of Business Administration (Mba), Business Administration And Management, General

Certificate In Project Management, Information Technology Project Management

Master Of Science, Project Management

Bachelor, Business Administration; International Management

Avionics, Avionics Maintenance Technology/Technician