Works with existing clients to provide: - Advice, information, tips & best practices to improve their marketing;- Internet marketing/SEO consultation;- Usability and design enhancements to improve websites;- Amazing customer service experiences for our existing clients.Generate revenue via sales to existing clients. Promote and enhance the company reputation by providing great service through consultation and getting results.I also manage our Salesforce org for day-to-day needs, provide reports to management, and create/edit custom objects to suit our business processes.

In this role I was primarily responsible for:- Defining the product offering of Agent Image- Defining the list of plugins to use with the release of our AIOs product built using WordPress- Establishing build processes, standards and work-dynamics (how client-facing staff and production interact for max efficiency/effectivity)- Handling the super-escalations and refunds;- Keeping tabs on metrics, keeping watch on the key data points to make sure we've got production covered and don't red-line too much or burn people out;- Dealing with sales spikes (production-wise) and figure out how to keep customer satisfaction up, production numbers up -- without having to add too many additional people;- Training and keeping project management and art direction standards high so that everyone delivers great service and acts like a consultant, not an order-takerDuring this time I reported directly to the CEO, COO, CFO and the Operations Manager of The Design People/ Agent Image and was involved in a lot of the strategy sessions.

My job was to work with our pool of existing clients -- providing marketing consultations in order to generate repeat business and sales opportunities for the company. I also made it a point to ensure that our clients were happy with us as a provider and a company as well as provided feedback and suggestions for our product development department.

- Developed, structured and managed custom modules in Salesforce to make it a more robust CRM particularly for:-- Task Management-- HR-- Recruiting-- Accounting (almost there!)- Create, maintain and evangelize the use of dashboards and reports for some ridiculous statistical and business intelligence reporting - I was responsible for adding 70 more Salesforce users to the company while saving a few thousand $ a month by customizing and creating a task management system within SF. This move allowed for a more comprehensive project management, task management and project reporting tool within the company. It also allowed us to gain insight and monitor production velocity, turnaround time, production efficiency, profitability and time spent on each project. - Built out and setup a new org for August 99 and make sure communication and sharing of data is facilitated between that Org and the TDP Salesforce Org. - Built out a way to determine project and contract profitability for August 99 by being able to log vendor invoices, vendor payments, customer invoices, customer payments, discounts, refunds, and write-offs all within the SF org. - Still making tweaks to both org's to automate and smoothen the ride while providing big data to the top management tier.

As part of the core A99 team, my job as Sr. Web Strategist is to sell our products and services to new and existing clients, to work with operations to make sure clients renew and are having a great experience with us, and to work with the executive team on product and process improvement.RESPONSIBILITIES:- Consultative sales to new and existing clients;- Assist in the development of new service packages and sales strategy;- Customize the Salesforce CRM to suit our needs;automate processes, shorten steps, and provide access to data points so that our staff's aware of where everything is at and they have tangible measures to do their job efficiently and effectively;- Preach, evangelize, motivate and help the organization and its individuals (myself included) evolve into better humans who strive to make the world a better place; this involves a mix of anti-drama and bozo-reduction techniques;- Propose great internal practices, ideas (ask me if you want to get into the nitty gritty), newfangled business concepts in line with 'motivation 3.0' and other cool things the CEO, COO and fellow C-level peeps have read.

- Trained client-facing staff on sales and positioning- Trained all client-facing staff on SEO fundamentals/concepts, history, theory and application- Trained client-facing staff on custom website production and custom quoting- Strategized and implemented directives towards re-branding of the Customer Service Department from support reps to Web Consultants- Helped establish the KPI's and the means to track them for the support department- Did custom site quotes, sold existing company products, upgrades/ custom work, and 3rd party (our vendors') products- Established the processes and training material for selling and supporting the above.