"Spongecell is a dynamic creative technology company focused on making data-driven creative simple, effective and scalable by integrating data, machine learning and automation in the creative process. We enable marketers to efficiently deliver the most beautiful, relevant and engaging brand content to prospects and customers across all devices and formats. This is Smarter Dynamic Creative: Data-driven creative. Creative-driven results."-Manage a book of 25 clients partnering with media and creative agencies to enrich ads with dynamic creative elements -Project manage on boarding and maintenance of our clients by partnering with engineering, ad operations and sales to ensure they get white glove service throughout their campaign-Provide 24/7 support to our largest, highest revenue client, partnering with media and creative teams to ensure their 10 live campaigns are run with the highest accuracy and efficiency possible-Creating a Client Success onboarding process set new hires up for success-Appointed Culture Club President to build a team of volunteers to create a Spongecell culture across our global offices and remote employeesSpongecell merges with Flashtalking: https://adexchanger.com/ad-exchange-news/flashtalking-merges-spongecell-fuel-us-global-expansion/

"We Help People Get Jobs."-Manage a team of six dedicated Client Support Specialists with a book revenue of ~$1.5 million per month-Motivate, empower and excite the team to provide "wow" experiences for clients-Diffuse client escalations and field questions from teammates and encourage use of resources-Create trainings to develop team on technical competencies and product knowledge-Coach, develop and encourage team to reach for the next level of service or step in their career-Build a warm, positive team culture encouraging the sharing of ideas and resources

-Mentor new hires with trainings on products, processes, and technicalities of the role-Serve as the front line for fielding team questions-Identified inefficiencies and recommend solutions to improve senior training scheduling process-Plan department-wide events -Head Ambassador of the NYC office and received the honor of being one of the Ambassadors of the Year for 2015

-Managed a book of business over >100 clients, providing a six star experience-Troubleshoot highly technical issues on a daily basis involving investigation of XML files, aggregation of client’s career sites and third party tracking with DoubleClick and MediaMind -Mentor for Summer 2015 full-time Intern program-Initiated a quarterly Agency team focused newsletter-Plan teammwide events

"Randstad is the second largest staffing agency in the world and first in placing administrative professionals."-Sourced, interviewed and placed temporary and permanent employees in administrative, financial and personal assistant roles throughout NYC-Met with 4-6 candidates per day to determine placement and fit for our clients

-Maintain a welcoming and enjoyable environment for gym members-Responsible for accounting issues that arise with members and keeping up to date billing information -Address members' concerns which included account information, gym amentities and upgrades

-Serve as a liaison by building and maintaining relationships between the panelists and Nielsen -Recognized as “Northeast Panel Relations Specialist of the Month” in Nov., Jan. and March 2012-Analyze and verify data and demographics, address panelists’ concerns, and provide feedback -Train panelists on proper equipment usage to represent the most accurate data for Nielsen clients -Maintain an efficient schedule between the panelists and field associates. -Act as the “voice of Nielsen” providing a positive customer service experience-Assist with training of new colleagues -Coordinate and captain company sponsored sporting leagues

I worked as a seasonal employee for the 2007 and 2008 holiday seasons and I've been a part-time associate since October 2009. I consistently am ranked a top seller for sales, sales per hour, units per transaction and conversion. I have also contributed to service shop scores of 100% by consistently executing service commitments.

-Instrumental role in the launch of innovative fundraising program, which benefited Tampa charities and advertisers through text marketing -Guided 50 charities through communications process to engage their supporters through social media, fundraising events and traditional contact methods-Increased engaged supporter base with 15 actively involved charities-Initiated specialized section on corporate blog highlighting fundraising ideas

-Coordinated 280 Congressional offices in conjunction with the Congressional Art Competition-Drafted and edited articles for department’s eDeclarations publication

We worked closely with CBS Radio in my Campaigns course at Texas Christian University. After presenting to the executives at the Dallas office, my team was selected to present our integrated marketing campaign for Dallas' 105.3 The Fan to the CBS Radio executives at the New York City headquarters.

-Wrote news releases, performed market research and monitored media -Created work orders and final marketing reports for clients

-Wrote for company newsletter and magazine-Monitored and catalogued daily media articles using Meltwater News service -Prepared company media kits and assisted in production of company video-Coordinated company sponsored events-Developed spreadsheets to aid in Texas and Ohio legislation-Presented Generation Y training project at Mentor Manager Conference