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@paragusit.com
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Allen Eldridge is listed as Database Analyst | Technical Support | Client Focused based in Upper Marlboro, Maryland, United States. AeroLeads shows a work email signal at paragusit.com and a matched LinkedIn profile for Allen Eldridge.
Allen Eldridge previously worked as Client Support Concierge at Paragus It and Financial System Consultant at Hogan Lovells. Allen Eldridge holds Certificate Of Completion from Year Up.
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AeroLeads found 1 current-domain work email signal for Allen Eldridge. Compare company email patterns before reaching out.
Highly motivated professional searching for my next enriching opportunity in business operations or human resources. My recent 6 months of study spent at the National Capital Region Year Up resulted in me gaining a detailed understanding of Microsoft Office Suite, Data Management, Programming, Hardware, Operating Systems, Network and Security. I am proficient in hardware modification, customer service, client communication and Microsoft Office Suite(s).
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, and 10 others.
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Hadley, Massachusetts
▪ Generated tickets for clients using ConnectWise Manage▪ Accurately scoped IT issues for clients to pass them to tier 2 or 3 technicians▪ Assessed errors and alerts for clients and notified technicians when they appeared▪ Performed light technical triage for clients while they waited for service from other techs▪ Procured equipment for various clients and assisted them with configuring said equipment when needed
Washington D.C. Metro Area
▪ Assisted users in navigating online portal to record timekeeping hours▪ Made use of Pivot Tables in Microsoft Excel to create detailed reports for users▪ Analyzed tickets from users to identify and solve issues in financial systems▪ Kept record of billed hours of users to make sure said users were paid properly▪ Learned new ticketing system within first two weeks of starting position and proceeded to teach other team members about said system when help was needed
Vienna, Virginia
• Studied over 30 different products and their functions to properly troubleshoot technical issues with them• Utilized critical thinking to solve technical issues for clients• Demonstrated mastery of customer service call script within specified timeframes.• Created several MS Word documents and Adobe PDF files to send to and assist clients with using their equipment• Created documents (pamphlets, emails, and instruction booklets) independently to better facilitate the customer experience
Arlington, Va
• Utilized tickets and assisted parents, teachers, and students with the online Common App college application• Communicated effectively through email and some telephone skills to help with any online application issues that high school students and their parents may have• Used ticketing systems to identify issues and fix them remotely• Worked with team to resolve issues quickly and in a timely manner while providing strong customer service
Sterling, Virginia
• Created new processes for testing browser load speeds using a combination of JavaScript and macro automation• Proficient in several computer automation programs (RoboTask, MacroToolWorks, AutoIt, Sikuli)• Gained basic understanding of Java and JavaScript programming languages through the program Eclipse • Collaborated with several teammates to streamline testing processes, resulting more efficient work time
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Allen Eldridge is listed as Database Analyst | Technical Support | Client Focused.
AeroLeads has found 1 work email signal at @paragusit.com for Allen Eldridge.
Allen Eldridge is based in Upper Marlboro, Maryland, United States.
Allen Eldridge has worked for Paragus It, Hogan Lovells, Frontpoint, The Common Application, and Aol.
You can use AeroLeads to view verified contact signals for Allen Eldridge, including work email, phone, and LinkedIn data when available.
Allen Eldridge holds Certificate Of Completion from Year Up.
Allen Eldridge is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Customer Service, Event Planning, Fundraising, and Event Management.
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